VCA PetCare West Veterinary Hospital

"At my last visit the doc examined my dogs foot and couldn't find anything wrong. She recommended an X-ray but didn't explain the costs of the procedure for my dogs sore foot. She went ahead and X-rayed my pups foot and I was given a bill of $602.00 to find out nothing was wrong with my pup. Possibly a soft tissue injury. The next day my dog was fine, not favoring the sore foot and I was out $604 and then they forgot to give me my senior discount. I went back the next day and asked the gal at the desk to have the vet call me and explained no other vet in their service went ahead with their recommendations without letting me know the fees. If I had only waited a day to see if my dog was better I would have saved $604."

"They were good at communicating logistics and medical information. The place was clean and pet friendly. I felt the vet was knowledgeable and supportive. The only reason I removed 1 star is that they are expensive."

"My 13 yr old dog was in a bad way. It was the end. I called that morning and they found an appointment for me that day. They brought her in with tremendous care. They put my in a room with a dog bed on the floor and they helped her to the end while I sat with her. I do not see how they could have done anything better. I am grateful."

"I have been taking my dog here his whole life (10 years old now). He had an injury so I called to schedule appointment & they couldn’t get him in for an entire month! I asked what to do to care for him & was directed to their app and told to ask on the chat. I did that and was told to lock him in a bathroom to keep him off the leg until his appointment. This blew my mind…that was seriously the advice?? Lock him in a bathroom for a month?! I took him to emergency care at another vet. After a 5hr wait and $500, was given anti-inflammatory medication that worked wonders. I canceled his next appointment & am currently looking for a new vet! If you want your hurt dog seen, don’t go here!!"