24 Hour Fitness 10025 Carmel Mountain Road, San Diego, CA 92129

"It’s a nice gym. But lots of room for improvement. For one, clean/mop. Also refilling the disinfecting sprays. They are usually empty in the afternoon. The bathrooms could also be cleaner as well as the lockers. The weight area has a musty smell. I think it’s because they don’t clean regularly & it doesn’t have good airflow."

"Beware! Signed up online for a 3-day pass. Received confirmation text from the Rancho Penasquitos location instructing me to come to the front desk for my pass. Arrived less than a half hour later and the gentleman in charge said they have opted out of the 3-day pass offer and I would have to pay to enter. Horrible customer relations."

"Friendly workers. Nice amenities. Clean spaces good weights. Heavy bag outside. Basketball courts. Jacuzzi. Pool. A great 24 hours in a nice location. Would recommend"

"I walked in with a 3 day pass I got online. Followed directions and went to the counter. I didn’t see anyone, then once I approached the desk (everyone else were members so just scanned their pass, so I was the only person that needed help). From under the desk an employee (younger male) popped up and just stood there. I had to explain I had a pass and he asked if I signed a liability waiver. I couldn’t recall so I stayed that I better fill one out again now. He handed me a clipboard with no further communication. I signed then stated that I wanted to check out the sauna only. The phone rang and he looked at me then the phone then said “it’s by the pool,” answered the phone. Since I had never been there I would have appreciated a little more guidance like walking me to where the area was or even just taking a little more care to give more accurate/thorough directions to the sauna. Generally, I’m used to having a friendlier interaction with front desk staff (I used to go to Chuze). My first impression was negative and did not make for a great gym experience after. Is staff not trained in customer service? This location is old - I noticed right away how the layout was odd and while it’s a big facility, I was only in the pool/sauna area. I genuinely would have felt more comfortable having a tour or even offered to ask questions about the layout of the gym to help me navigate if I wanted to use more equipment my next visit… Lastly, the sauna itself was dirty. Floor was gross, and it’s way in the back past the whole pool area. I chatted with a man inside the sauna and he stated that only recently had the sauna been cranked up to a higher temp, that for a while it was barely noticeable and took a long time to heat up. He suggested that I try the newer gym off the 15 freeway a bit up the road. This in addition to the dirty floor in the sauna were not great experiences at this location. I won’t be joining 24 hour fitness and after going to the sauna I actually became ill with a cold… Don’t recommend this gym and if you do go, maybe try the location off the 15 freeway in near the 7/11."

"24hr Fitness used to a nice gym brand as a whole. Every single one I’ve been to in the past year is trash. This one has ancient equipment rust and all. Bathrooms are gross, pool area gross, weight area is disgusting…pet hair, dust, dirt and dirty mirrors everywhere. They always have some kid cleaning, poor guy doesn’t know how to clean. If they aren’t going to invest in new equipment at the very least get a dedicated cleaning crew to clean this gym is one of the dirtiest ones I’ve been in and I’ve been to a ton of them. That said, the staff is very friendly and very nice."