Rancho Family YMCA

"Chloe the lifeguard is literally the most awful human being I have ever met. She thinks she is queen of the swimming pool and orders people around. She glares at people in the pool. She talks negatively about people. She is nasty to the kids. She tells kids they suck at swimming. She talks nasty about people to other lifeguards. She makes up rules. I have never met such a nasty human in my life. They have nice pools but who wants to swim near someone throwing shade your way the entire time. She does it to everyone who has kids. I can’t believe she has a job!"

"Nice gym, but the hours are inconvenient. The swim team DOMINATES the pool from 4pm until close, only one lane open for lap swim. Closing at 8pm on weekdays is way early. Weekends are even worse, 3pm on Saturday and closed all day on Sunday. If you work a normal job, this is not the place to go, you're better off somewhere that's open more often."

"Today I was doing my exercises when one of the staff members “John” came to me saying are you done? I said no, he said : you suppose do one set and move on do not stay looking at your phone! I am following my trainer on a fitness app and looking to the instructions, so I told him what I am doing exactly ,he answered back in a very rude tone: do you know what set is? I don’t know what on earth made him talk this way to me while doing my own business! He needs to get retired and give opportunity to others younger than his hot temper Very rude and disrespectful"

"Can you please fix the ongoing NO hot water problem. It has been an issue for MONTHS now. Also the shower curtains are too narrow. We (women who use the locker room) have begged for months for these very simple issues to be addressed."

"We got a family membership to YMCA to give it a try for a month. We signed up for a couple of swim and gymnastics classes for our kids and gave it a try. We decided not to continue the membership and tried to figure out a way to cancel it. We found there is no option on their website for this, you have to go into their facility to fill a form. However, they make you electronically sign 50 forms when you sign up for different classes. They most def. have ability to provide a way to cancel the membership online, this is them going out of their way to make it hard for people to cancel the membership. After 4/5 attempts to reach them on phone we got the email of their membership supervisor Brady Giard. I emailed him on 28th September to request cancellation. He replies to my email telling me there is a 5 day notice requirement and that I will be charged on the 1st of the month and my membership will only cancelled end of October. Basically they make it hard for you to cancel the membership and then proceed to steal an extra month in case you fail to go in an fill their form 5 days before EOM. Unethical practice. I should have checked their policies in detail and asked the cancellation process before signing up. You would think it will be possible to cancel online considering how extensive their online forms with e-signatures are. But this is exactly what they are counting on to steal your money. I would not advice signing up at this place. ____ This is the policy (one of the last points on their membership policy page) they get you on: All requests for changes in membership accounts must be done in person at your home branch. Any changes to your membership, including cancellation requests, must be submitted at least 5 days prior to your billing schedule in order for the change to take effect for the current month. ____ Here is them warmly rejecting my request to refund my fee: Good Afternoon, Due to our five-day cancellation policy, we cannot refund your membership fee of $85. The five-day cancellation policy we have in place, is to ensure we can accommodate all cancellations who have notified us in time. Our cut off for the billing period October 1st was September 26th and we did not receive your notice of cancelation until September 28th. Your membership is now cancelled, and you will not see any further charges go out of your account. Thank you for your understanding, Warmly, Monica"