Level Up Wellness and Physical Therapy 3645 Grand Avenue, Oakland, CA 94610

"At the time of my review, I was still getting weekly therapy session and close to approaching one year of visits. LUW offers a few services, my review is based on post mastectomy PT to improve, i.e., break down narcosis after initial and follow-up surgeries. My plastic surgeon gave me a list of approximately seven offices to contact without rating each office. I did my due diligence in contacting each. The reason I chose LUW is primarily due to Nicole. You’ll meet her…and you’ll understand! When I called I didn’t even leave a message, but she saw the missed call and reached out to me. She was understanding, and compassionate. She understood what I was going through, what I needed, and how to match me with the right therapist. (Beware of offices that feel any therapist will be able to provide the right care for tissue reconstruction mastectomies.) Above all, Nicole was patient. Why I stay: besides the very persistent narcosis that has improved, I think Dr. Hilary is awesome. She’s awesome because she understands the body and how to provide the therapy needed for recovery. She and the other amazing therapist the LUW has specialized in an area and are great at what they do. I only see Dr. Hilary, however, I’ve met them all and they are a dynamic team! Each time I visit the office I feel like I’m visiting good; fun friends. I’ve usually been apprehensive about PT, and had this been my first experience with PT, I would have easily given it more value from the onset. The therapists at LUW, are dealing with sensitive matters, and in my experience make it so very comfortable to have the straightforward conversation. Eventually I won’t need the therapy and that’s a good thing, but guaranteed, I will miss my visits. So, I’ve raved about LUW, yet only a 4-star review. They don’t accept insurance and it’s paid street parking (which isn’t too bad)."

"I am both a referring provider and patient and can attest to their excellence from both perspectives. I have been referring patients to Hilary Nakao for years, and patients have had great results and have only had wonderful things to say. As a patient, I can also attest to the personalized approach, thoroughness, and effectiveness of Hilary and her treatments. Furthermore, their new location is beautiful, with additional space for group classes, such as yoga and strength training. All around great practice with great physical therapists and staff!"

"Dr. Chelsea at Level Up took great care of me after the birth of my second child! I felt listened to and understood during every session, and Dr. Chelsea gave me creative ways to make PT work for me and the realities of adjusting to life with two kids. When I needed to bring one or two of the kids with me, Dr. Chelsea was understanding and even found ways for them to participate in the session. I would recommend anyone, but especially moms, in need of PT to try Level Up Wellness!"

"Hillary Nakao, PT, at Level Up Wellness is so SUPER TALENTED... an excellent communicator, good listener, knows how to examine and re-adjust the body where its been medically compromised, gives appropriate homework exercises. She really cares and is one of the best in the field of physical therapy rehabilitation. Level Up has a fantastic rehab room with various types of equipment. Nicole at the front desk is friendly, efficient and makes scheduling easy. The newly renovated suite on Grand Ave is beautiful. I highly recommend this practice for PT, especially for anyone suffering physical side affects from breast cancer surgery or radiation."

"Last year I had breast cancer,and cancer in my spine and I was referred by my oncologist to Level Up Wellness. I was working with Hillary Nakao who transformed my health.Before I met Hillary I was not sure that I will be able to use my arm again,sit down,or even stay alive.I was traumatized by my illness.Hillary helped me to recover both physically and emotionally. I can’t thank her enough! Level Up Wellness is an amazing place that I highly recommend. I would also like to thank Nicole Cavales who works there for being a tremendous positive influence in my recovery at a very difficult time in my life.Thank you all. I am immensely grateful to you all at Level Up Wellness."