Petco 21943-21947 Ventura Boulevard, Los Angeles, CA 91364

"Would have been 5 if they honored their pricing. There was a sign that said buy one get one half off and the cashier went to check and said “it expired” and took the sign down. Would have been the polite thing to honor the price :)"

"I shop at this Petco location very often as I live nearby and have never experienced such a bad experience as I did today. I came in to the store 11/18 at around 8:45pm with an unopened bag of dry food that I had ordered earlier in the day through Instacart (the purchase was also linked to my Petco loyalty account). I explained the situation to the friendly lady, who had also greeted me when I came in, and explained that I needed to exchange the unopened bag for another one of higher price, she then asked me to select and grab the item that I wanted. After a couple minutes, I come back with the bag that I wanted to process the exchange for (which costed over $85). She pulled up my account and before completing the exchange, she needed the manager to override the exchange. This when Andre, the “manager”, comes in and without even saying hello, states that he won’t do the return because my proof of purchase is not valid “I am literally showing them the order confirmation and details from my phone”. I tried to explain the situation and reason with him, knowing that he can do the override and stop arguing, but instead he chose to go off to his employee (in front of me) trying to make her look like she doesn’t know what she is doing which really made her feel uncomfortable (I could tell by her face). If this is how Andre, this pseudo manager, treats her employees in front of customers I don’t even want to imagine how he treats them when nobody is looking… Awful customer service, manners and work ethics. I hope this person is investigated and made accountable for his behavior. I will definitely not be bringing my business to this or any Petco locations anymore."

"I was looking for something for my pooches, a treat, something special. I hadn't been in the store for a while so I walked around to find my kids treasure. I looked and was amazed at how many "healthy type treats" there are today. I finally chose one and they loved it, they may turn up their noses to dinner but treats are gold to them. Woof"

"This Petco has always been great for me. Very nice helpful staff and Petco's name brand, dog food is fairly priced. My only customer suggestion would be that corporate figure out how to keep shopping carts in the store. Carrying 45 pounds bags to the counter isn't an experience I want to go through each time at this store location."