PetSmart

"The worst grooming experience ever. The grooming lady, Suzanne was extremely rude, unfriendly and unprofessional. They charged me $20 for extra brushing but I received my mini maltipoo almost bald. I was waiting to speak to a manager to address my concerns with the overall piss poor service but there was already someone else complaining too! DO NOT GO HERE FOR GROOMING!!"

"This Petsmart’s grooming center provided the worst experience for my dog and I. I brought my dog, which is a small Maltipoo, to get a haircut and what was supposed to be a 3-4 hour haircut turned into an 8 hour fiasco. I received a call that my dog had been cut and lacerated when being groomed. When spoken to on the phone, the groomer, Erika, told me it was a small laceration and that they were going to have her seen by the on-site vet but ensured me it was something small and would be okay. However I ended up getting a call from the Veterinary saying that my dog had to get stitches because of how deep the cut was?! The fact that I was lied to by the groomer of how bad the laceration really was made my blood boil. I’ve gone to so many other petsmart grooming centers and this has never happened. If anyone ever wants to come get their pet groomed at this location DO NOT PICK THIS LOCATION NOR THE GROOMER ERIKA. I have been seeing a lot of complaints about her on the reviews and hate to say this but they are right. The most incompetent and negligent grooming salon I have been to. Will definitely not come back. In terms of the Vet that’s onsite, I appreciate all the things you’ve done to ensure that my pup was okay. However please train your nurses to properly read the paperwork and ensure they are providing the correct at home treatment steps. On the paper It states that my dog would need to take medication for her wound, however the nurse was confused and said that it was medicine that was “already given to her”. I asked her if she was sure that were was no medication needed and she said there wasn’t. However I received a call from another nurse that my dog did have medication prescribed and that the nurse “read” the notes wrong. This place is a circus and it is does not have properly trained employees. I normally am someone who does not leave reviews but after today, I want to be heard and acknowledge how terrible the services at this location are"

"Had an unpleasant experience today at the grooming salon. We had an appointment for a nail trim and upon arrival we were not greeted. Said we had a 2:30 appointment and the worker at the computer did not even look at or acknowledge us. After a couple minutes, another girl came out to help us. She didn’t seem to be in the best mood either. Once she took him back I let her know that I would need to run home to grab my debit card. Mind you I live about 5 mins away. Came home and right back as fast as I could. Upon my arrival once again the front desk lady (a different one this time) was very hostile and condescending and said that they have a strict policy about tardiness. I apologized, however I was extremely caught off guard by her tone of voice because I went home and came back asap! It is not like I left my dog there for hours. As I previously stated, I told the girl that initially took him back that I would have to run home quickly. I am assuming the girl I told this to initially did not relay this information to the lady that was yelling at me. The lady reiterated to me 3 times about their policy, as if I did not hear the first time, and I once again apologized. I mean what could I have done? I had to go home and grab my card. I will say they did only charge me $10 of the $30 late fee which I appreciate, however, I do not like the way I was spoken to/treated."

"The store and banfield are great, this review is for the grooming salon. I took my dog, a miniature poodle, to get groomed. My dog is very well behaved, I’ve had her groomed at many places before, this was my first time at this Petsmart and I am beyond disappointed. It is hard to believe that trained groomers working for a widely known company would exhibit this level of lack of skill. It is a good thing my dog will grow her hair in about 4 months, because the way she was groomed is unacceptable."

"Associates were kind, helpful and knowledgeable. The store itself was very well kept the day we visited the store, found our items with ease and left saving some money after investing in the puppy coupon booklet! Our pup is very pleased so far!"