Petco,

25592 El Paseo, Mission Viejo, CA 92691

"I had 10am dog grooming appointment at this location with Sara. Despite receiving a text confirmation just 55 minutes prior to my appointment, upon arriving at the store, I was informed that my appointment had been canceled without any prior notice. It was only then that I was informed of a water pipe issue as the reason for the closure. While I understand unforeseen circumstances can arise, the lack of communication regarding the cancellation is unacceptable. What aggravates me even more is the fact that I had adjusted my work schedule to make it to the appointment, only to be met with this inconvenience. The employees at the store admitted that Sara should have called to notify customers of the issue and to reschedule. This demonstrates a below-average level of professionalism and customer service on Sara's part. The most crucial aspect of any appointment is not just scheduling it but also holding it and notifying customers of any changes in a timely manner. The poor communication demonstrated by the business wasted not only my time but also left me feeling disappointed and frustrated. Furthermore, upon visiting the store, I encountered no sense of urgency or empathy from the employees regarding the inconvenience caused to customers. This lack of accountability and customer care only adds to my dissatisfaction with Petco's service. In conclusion, I expect better communication and professionalism from Petco and its employees. Customers deserve to be treated with respect and courtesy, especially when disruptions occur. I hope this issue will be addressed promptly to prevent similar incidents from happening in the future."

"Ive been going to here for over 20 years and can’t say enough good things about this location. The staff are friendly, very knowledgeable but most importantly want to help and talk pets. My daughter absolutely loves going and asks to go there more than the trampoline park. Really wholesome place ❤️"

"Usually at smaller pet stores I get the conversation that feels personal but the gentleman who helped me today was very nice and comented about what i was purchasing. I think if corporates hire more people we will see more of that extra effort to communicate all the time and wont have to deal with workers who are tired and have to multitask all day."

"I was there to get some new fish. I wish I remembered the name of the guy who helped me because he was fantastic! Very knowledgeable about fish and helped me to get fish that would work with the ones already in the tank. He even told me if I was looking for a specific fish he could special order for me. He really went ubove and beyond."

"Food was on sale , and employee was extremely nice , she told us about her pets and we had a good conversation unfortunately i did not get her name but good job! She definitely loves her job and they deserve her!"