PET DEPOT La Verne

"I AM SO SORRY FOR HAVING TO WRITE SUCH A HORRIBLE REVIEW. I have in the past always held Katie's Pet Depot veterinary services in the highest regard and recommended their services to all of my friends who happened to be looking for a good place to take their pet for check ups, shots or in an emergency. Recently, Shadow, our five year old husky, was in distress with occasional yelping, whining, panting, and shaking. It was obvious she was in pain. So we called Katie's like we usually do when we need her to be seen by the vet and were informed that their appointment schedule was full for the day but we could pay an emergency visit charge of $89 instead of their usual $59 fee and they would fit us in as they could. Of course, we jumped on it and had her there within an hour. My husband took her in while I stayed at home. He didn't have to wait too long before they were shown into an examination room and asked a bunch of questions. He had me on speakerphone at the time. THEY DID ABSOLUTELY NO TRIAGE ON HER! NO VITALS AT ALL! DIDN'T EVEN TOUCH HER! Then said hold on, we'll figure out how much it will cost! Came back with an astronomical figure pushing $2000 for an IV, to hold her for observation for a FEW hours, x-rays, and various other costs! All without even looking at her! We live on social security, we're retired and have nowhere near that kind of money. So they recalculated what it would cost us without a few of the items and got it under $1000. We still didn't have that much. So we paid almost $100 for them to NOT EVEN LOOK AT OUR DOG! I was then and am still appalled! Granted, I know things are expensive, but it's just the point of them not even taking her temp or listening to her heart or her breathing, or even looking into her eyes. Like I said, I had always thought very highly of Katie's Pet Depot, but now I will NEVER trust them with my girl's health again. She was fine a few days later, by the way. Back to her normal bouncy self. I can't find it in me to give them any higher than a one star rating. Previously I would have given all five!"

"I would like to thank Dr. Clark and all of the staff at the Pet Hospital for helping me care for my sweet girl Ava over the years and helping me to with the hardest decision I could possibly make. The staff was always kind, caring and happy to see her whenever we came in and Dr. Clark was always gave her the best care. Thank you all so very much."

"Dr. Clark literally saved my dogs life. She brought him back from a complicated surgery and infection. The amount of care and attention she has given my pet and my family is beyond her pay and over and above any other vet we have ever had. She is a knowledgeable and compassionate physician and our family is so lucky to have her and Katie’s pet depot so close to home. We can’t thank you enough!!!!"

"Visited the Katie’s Pet Depot vet today. The vet front staff is a really nice group of ladies, pleasant and friendly. The vet, Dr Cho, seemed to know his stuff and was able to answer my concerns about Cookie, our Chihuahua /Jack Russell mix. Eye treatment, ear treatment and nail trim completed in a reasonable time. Prices may be a little high, but the location and good service are worth it."

"Absolutely love this place! This shop has everything my doggo needs, so no more going to different shops! This location has the friendliest staff always. The shop is always clean, organized, and well stoked. Ive only shopped here for dog supplies, and my experience is always 5 Star. The brands they carry are great. Toys and snacks are great too. I always have a good time shopping here."