PetSmart,

8331 La Palma Avenue, Buena Park, CA 90620

"This is a good store usually, but their manager, Jorge needs some more training. I had an online order return and had the return email but it did not contain a barcode. The clerk (she’s great btw), tried calling him over a few times for help and you can hear he was making excuses to not come until she finally said “Jorge, I still need you to come.” He slumped over without an introduction. My emails do not have a return barcode and he needed it for a return or else I would get merchandise credit. Even though I had all the emails, he told me to step aside and call customer service for a return label. (As a manager, shouldn’t this be your job to help or find out an answer?) after doing MY OWN research, I found out if you pay with PayPal for an online order, you can only get a merchandise card. Had I been told this by the manager, I would have blamed myself for not reading the terms and conditions and just got the gift card. Please reeducate your managers on return policies/online orders and I think a customer service class would be beneficial. As a manager myself, if someone had all documentation for a proper return and within the proper timeline, I would try to help resolve the issue or find out an answer rather than saying, oh tough luck, go call customer service and walking away with such a unhelpful attitude."

"Karina is our groomer. Thank you so very much to Karina. We are very thankful for the work She does."

"Max was groomed today and they did a fabulous job those girls are great"

"All the staff have been wonderful at Petsmart. Jorge truly helped us the most. In the past 6 months we have adopted a dog, a cat, and several fresh water fish. It's been so fun! We went several places to look at fish as well, and no one came close to helping us as much as Jorge and making all of it fun/less overwhelming. Most places just tried to sell us things and said all the fish got along. Jorge was very clear in which ones would do best together and what to get based off of what we were looking for. We asked a thousand questions and you can tell when someone knows what they are doing, and he did! I did not expect to feel confident leaving the store but we did as much as you could expect being new fish tank owners! We are so grateful to him and everyone there being with us being regulars at this point! Thank you so much!"

"I will never forget the day I adopted a cat from this petsmart. Traumatizing experience and excessive bills. Almost $8k and two months of my life gone. My cat is fine now. But know they are under investigation for how these cats are treated."