PetSmart
About the Business
PetSmart is a leading pet retail store located at 1700 Willow Pass Road in Concord, California. This store offers a wide range of products and services for all types of pets, including dogs, cats, birds, fish, and small animals. From high-quality pet food and supplies to grooming and training services, PetSmart is a one-stop shop for all your pet care needs. With knowledgeable staff and a welcoming atmosphere, PetSmart is dedicated to providing the best for your furry, feathered, or scaly friends.
Photos
Location & Phone number
1700 Willow Pass Rd, Concord, CA 94520, United States
Hours open
Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 9:00 PM
Sunday:
10:00 AM - 7:00 PM
Reviews
"Scheduled my puppy his very first puppy bath. He is a four month old Mini Doodle. I know not the easiest client. My score for his groomer Alex is 5. She was awesome with London. Very patient. She did an excellent job. He came back to us smelling fantastic. Looking like a little Prince. Thank You so much Alex! My score for the front desk workers would be a 0. My wife walked in. She waited for a bit until they acknowledged her. Only to let her know it would “Be a few minutes”. Turns out we had arrived as these two were ordering their lunch…. Ya know. Priorities. They were ordering sandwiches. One of the girls was reading the menu to the other girl working. Going down the list of every topping and dressing option offered. When reading the order back the one girl says “No. I asked for pepperoncinis not banana peppers!” Then they get into this whole back and forth about the difference between the two. Don’t worry- we are still waiting through all of this. I actually meant to book at another location and booked Willow Pass by accident. We will be using Ygnacio location going forward. My wife and I both work in the customer service industry. There’s no way I could put myself through this check in experience again. Shout out to Alex for holding it down. You’re awesome! We were in on 1MAR at 12:30pm. Again- front desk staff being the issue if you want to look into it. I will just never forget that lunch order conversation. It went on and on. Not the lasting impression you want your customers leaving with. Included pics of the freshly washed pup!"
"They have an excellent selection of cat food both wet and dry. The prices on some items like cat treats are good. On some wet food they give a discount of a penny per can when you buy 24. Big deal. It makes me want to not buy 24 cans to protest the lousy discount. Plus, I signed up for their loyalty program. I went there two or three times and there was no problem finding me in the system. When I gave the cashier my phone number the next time I was no longer in the system. I lost whatever credits I had earned previously."
"I have always had a pleasant experience when shopping there, the only thing I can say is that almost every time I am in there and have needed some help, I cant find a worker on the floor very easy. With that being said, it's not a complaint, just maybe a suggestion for the employees to walk the floor a little more and ask customers more often if they need any help. Other than that, I would recommend this place for your pets needs."
"Holland was beyond helpful. Went over and above from the time I walked in to the time we got out the store. Very nice, fun to talk to.and a great employee. She deserves to get a raise for such a good and nice employee. Will definitely be back soon! - Michael"
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