Women's Health Center of Silicon Valley - San Jose

"Dr. Chen was my doctor and she was very lovely and so friendly. I was very comfortable with the doctor, and receptionists were super nice (on the phone AND in person :)."

"If I can give 0 star, I definitely will. Unfortunately, there's no option for that. My experience with Kirby Tran is very NEGATIVE! And to top it all, VERY UNPROFESSIONAL...I came to her through Dr. Ha's referral, who highly recommended her. My husband felt very negative, and preferred to go through Kaiser; however, he gave it a shot and since it was through Dr. Ha, I also gave it a shot. At that time, I lived in San Francisco. On our first appointment, we drove early and came from SF. When we arrived, we waited for 30 minutes at the time of our appointment. My husband came and asked and they finally took us in...weird. Anyways, a practice doctor came in and asked questions for 15-20 minutes. After that, Kirby came in. Assuming that her office is in Mountain View, I thought her equipment was up to date. When we had our ultrasound, the machine did not have photos, so we had to use our phone to take pictures. Secondly, we didn't even hear our baby's heartbeat. Given it's our first baby, the experience was so negative that I cried. Felt so abandon by the doctor that we thought would be a good OB/GYN. To top it all, after completed some tests and had the ultrasound, in the middle of discussing our plan and what's going to happen next, she left me. She said there's an emergency with a client whose in labor and she will be back in 15 mins...15 mins?? I waited...hungry and tired. Waited for 30 minutes and left. The front desk apologized and said she will let Kirby know. Throughout the day, I received no calls but instead in the middle of night around 11PM, she rather "texted" me than to give me a call and sincerely apologized. Months later, she billed me and I'm upset to why I need to pay for an appointment that never was completed. Especially given her "reputable reputation" in the Vietnamese community, she's so unprofessional. I called to her San Jose office and asked to speak to Deloris, I heard Deloris's voice and she told the front desk that she's on lunch and will give me a call back. Well, she never did. 1 and 1/2 week later I called to follow up on my invoice that Deloris said she was going to call, they said she's out of office because she has the shingle. No one else followed up and Deloris never called me back after lunch. Regardless, they mailed me the billing invoice again. The experience is so negative, especially if this is your first pregnancy. You will come home empty hands with no photos nor even hear your baby's heartbeat. If you're lucky, you won't be left at the office. Her and her staff are so unprofessional and inconsistent. I paid for the bill, hoping she will get better equipment in her office. I do not recommend her nor will come back again."

"Dr. Tran has been my OB since my son was born back in 2015 . Hands down the best doctor I have ever had. She always goes above and beyond to make my needs a priority and answers any questions or concerns I always have. She recently also delivered my daughter in April of 2021 and also a great experience. No complaints whatsoever. Even my family loves Dr. Tran. No bad reviews here all positive feedback! Definitely would recommend her 1000 percent!!!!"

"Dr Tran was my OB for my last two babies and I loved her as my doctor. She is kind, professional and makes you feel comfortable. Her staff is also very kind and courteous. They didn’t make me wait so long before being seen on my appointments. Highly recommend her to anyone!"

"Doctor Kirby Tran is top notch doctor with many years experiences. I really impress with her great bedside manner. She is a skill and knowledgeable doctor. She performed total hysterectomy surgery for my large fibroid very well.I am on fast recovery time and I am very thankful to doctor Kirby Tran"