Providence Medical Group Napa - Obstetrics and Gynecology

"worst place ever. my appointments always felt rushed and incomplete. i had been struggling with yeast infections and ovarian cyst symptoms for months and she just kept prescribing me meds that only worked short term and refused to do a pap smear or investigate further. found out through planned parenthood a month ago i did in fact have an ovarian cyst. will not be returning."

"I cannot stand Providence's set up and the fact that you cannot contact providers directly. Instead you are forced into a centralized phone system FOR ALL PROVIDERS where you wait for perhaps an hour at a time before you give up and hang up. I had to show up IN PERSON to an OBGYN's office to get an appointment. And even when you have set up My Chart and used it, often it does not recognize your account and makes you try to start over, but you cannot because you don't have the code from an office, because you already set it up! Infuriating. Makes me want to change back to Kaiser."

"I have to agree with Natasha so far. Two of the three appointments were more than 40 minutes late and then extremely rushed. I do not get the feeling that I am important- more of just running through the motions. Feels like an H&R Block of OBGYN. Hopeful that the experience gets better but will be looking for other options."

"For my first pregnancy I have been so short changed by this office. The nurses are not pleasant AT ALL and I have to call their office number over 3 times before reaching someone. I am rushed in and out of each visit... the receptionists have no problem telling you they don’t know what they’re doing. I can go on but overall I would never recommend this place. Extremely disappointed and I look forward to finishing my last weeks of prenatal care elsewhere."

"This is the worst obtricions center I have ever been. The receptionist has 0 customer service skills. She should work in the military or police academy. She is very annoying and feels entitled all the time when she talk."