Farmers Insurance - Lisa Leonard

"I had a great start with Lisa several years ago, which has unfortunately declined since then. Let me start by saying I recently shopped around and found Liberty Mutual and Safeco both had rates for 20-25% less for the same or higher coverage. Her team struggles with sending emails, and like many people in the medical profession and customer service, I am often with people. I need at least some sort of communication by email, even if it’s to schedule a call. Customer service 101: communicate with the customer the way they need to be communicated with. The last time I spoke to Lisa on the phone several years ago, she started the conversation with ‘now isn’t this easier than email?’ It wasn’t, and that comment felt condescending. Last year I referred my father to them and he purchased at Safeco instead because the rates were 20% less for the same coverage. This year they tried to raise my rates by 40%. I have never had a claim with any of my 3 accounts, nor have I ever missed or had a late payment. I asked for any sort of discount they could provide to remain a customer, and they said no. Long story short, neither the service or the prices make this office worthwhile."

"Ricky was knowledgeable and courteous. I had a ton of questions and he was able to provide comprehensive answers. I look forward to a long relationship with him and the company for years to come."

"I had the most wonderful experience with Lisa. She is supportive, honest, and personable."

"Great agent, realy knows her stuff and looks out for your best interests."

"Lisa has been my insurance agent since I got my first car. It has always been pleasant interacting with her."