Isaac Mun: Allstate Insurance

"I've had a really bad experience with them. I purchased a car insurance for 3+ years and I didn't noticed that they included a insurance for my house which I didn't want to buy; when I asked for my money back they refused to send it back...be extremely careful when you buy from them because they are going to add extra stuff n your insurance."

"Worst experience ever! Avoid this man as much as possible. Moved to California in January of 2021, and had my Allstate policy "switched" from Maryland to California. 01/2022 sold my car and tried to call to let them know I was in the middle of purchasing a new car. Never heard from his office after numerous calls. Finally reached someone named Jose. Who told me he was going to update my policy? Called in March to let them know I had the new car. To my surprise, I now have a "lapse of coverage" and am no longer insurable by Allstate. When I explained that I have had Allstate since 2009, they explained that no my policy was only a year old. He canceled my policy and started a new one instead of transferring my policy. So now I have to get random insurance in order to show "good standing" for 6 months before I can get Allstate again."

"Terrible, I’ve been with Allstate for over a year with Isaac Mun as my agent and I’ve been trying for three weeks now to get a hold of somebody regarding my new policy and nobody EVER answers the phone. The make it even worse the mailbox is full so I can’t even leave a message. I am so upset with my experience."

"HORRIBLE, I called 5 times and emailed 4 times and never got a response. The last email I sent was that I’ve had gotten no response and that I wanted to cancel my policy. They got back to me without apologizing or anything and just terminated my policy. Horrible service."

"i dont normally leave bad reviews but this office sucks. They have not answered the phone any of the times i called. got into an accident back in june and called them to tell them but did not answer. had to the the 800 number to get things taken care of. even then tried calling few more times after still haven’t picked up the phone. even went to knock on door and no answer. says to call to make appt. smh. they canceled my policy last week and didn't even bother to tell me. would not recommend this office."