Leslie's

"Being in the industry for as long as I have been, I get amazed at how confidently these guys give the wrong advice and waste peoples money."

"Call a local family owned pool company. These guys are a joke do business with. After spending thousands of dollars with them the pool system continues to need multiple $180 “diagnostic” visits where they literally do not listen to a word you say about the issue(s) that need to be addressed and have added components not requested, have caused damage to equipment and left the job. Then they want to charge for another “diagnostic visit”. Today Garrett the store manager informed me that the $600 keypad on my heater that they replaced just a few weeks ago failed and I would need to buy another since there is no warranty on a part they supplied and installed because it’s a “he said, she said situation” WHAT??? Also today, Garrett couldn’t fulfill a simple request for piece of threaded plastic pipe that their technician broke today during his diagnostic visit stating he needed to know the type of filter and valve even after I gave him the exact dimensions, instead of trying to solve this basic request, he showed total lack of concern for the issue that his technician caused and justified his zero customer service on my unreasonableness and literally laughed at me inside and outside the store in front of another customer. I have spent my last dollar with Leslie’s Pools. UPDATE 9.19.23: Called the customer service line (outsourced overseas) the friendly agent sounded like she was on a $2 headset and pretty much every other word gets cut out. Impossible to communicate with. She could not connect me to a local /regional Service Manager. Last week when I did speak to a Service Manager (regarding one of my previous issues with Leslie's Pool) the call I received on my phone came from a BLOCKED NUMBER so you can't return the call. Who runs a business like this?? I just eft a message for my Technician. Stay tuned..."

"Have everything for pools, but on the expensive side. Good knowledgeable people, do water samples and recommend solutions. I think some additives are not necessary"

"Staff are always friendly and knowledgeable. Leslie's seems to stock parts for *everything*!!"

"With no other patrons in the store whatsoever, the employee at this location refused to test our water because we have already had one water test this month. When I asked if we could pay for the free test, he replied that we could not. He also went on to give us information that contradicted the recommendations given by their own software on our previous test! After spending hundreds of dollars, we couldn’t get one water test... even when he had no other customers to help. We will be taking our business elsewhere."