La Jolla LASIK Institute 9834 Genesee Avenue, San Diego, CA 92037

"I recently scheduled an appointment with La Jolla LASIK Institute for 8:30 am. The office efficiently confirmed my appointment the day before, which I appreciated. However, upon my arrival at the scheduled time, I was met with a closed office. After some effort to get in touch with the staff, I was eventually let in by the receptionist, who then informed me that the doctor was delayed due to a dentist appointment and would be back around 8:50 am. While I understand that unexpected situations can occur, I found the communication in this instance to be lacking. As someone with a tight schedule, it would have been helpful to receive prior notification about any potential delays, allowing me to better manage my time or reschedule. Due to this experience, I was unable to utilize their services. Despite this, I believe feedback like this can be an opportunity for improvement. Better communication about schedule changes would greatly enhance the customer experience, respecting and valuing the client's time. While I'm unable to comment on their medical services, I hope this input helps in refining their client communication processes."

"I had PRK by Dr. Nahl yesterday. I found the entire experience to be flawless from start to finish. She and the front desk staff were professional and communicative. They answered all of my questions. Would recommend La Jolla lasik institute to anyone considering vision correction :)"

"During a follow up with a non-affiliated optometrist I was told I have the best PRK results they have ever seen in their career. Dr. Nahl and the staff there were very friendly and professional before during and after surgery which made me feel like they actually cared about my personal results, comfort, and experience. Additionally Dr. Nahl quickly completed follow up paperwork I required for work on her own time when she was not obligated to which saved me time and money. Choosing La Jolla Lasik Institute has been one of my best decisions and I highly recommend them for those interested."

"Let me be very clear - do not go to La Jolla Lasik. My appointment started off well, until I met Dr. Nahl. She was very rude and did not care about taking the time to answer any of my questions. She ran some tests and decided I should go for PRK, despite my corneal thickness being well within the suitable Lasik tier. At the time I had not done as much research and went ahead and scheduled the procedure. I paid a $500 deposit which no other institution asks for. The patient coordinator was very pushy and instead of answering my questions he wanted to talk about his reckless over indulgence in Europe 2 days after he had his own Lasik procedure. The entire office felt like a pyramid scheme. I had a few other consultations and went with a different place, successfully having Lasik done. The operation was flawless. I contacted La Jolla Lasik to try and discuss my $500 deposit, and after no less than 16 calls over multiple weeks I gave up trying. No one would answer my call, or the front desk clerk would put me on hold until the call dropped. I eventually had to file a dispute through my credit card provider. I am THANKFUL I didn't make the disastrous mistake of having my procedure here. Please do yourself a favor and go with someone you can trust your vision to."

"Dr. Nahl is an absolute visionary in the field of ophthalmology. She completely changed my life and gave me flawless vision!!! Dr. Nahl's expertise shone through in my experience. Through her skilled hands, my vision was transformed to perfection, and what's even more remarkable is the absence of any complications. Her precision and proficiency are matched only by her genuine care for each patient. With the best laser technology at her fingertips and a wealth of experience as a leader in the industry, she offers a level of personalized care and attention to detail that's second to none. Her impressive educational background, including degrees from Harvard and the University of Chicago’s Pritzker School of Medicine, speaks volumes about her commitment to excellence. Dr. Nahl provided me with exceptional personal care and displayed genuine kindness throughout my experience. Her attentiveness and warmth made a significant difference in my journey. I highly recommend Dr. Nahl for her compassionate approach to patient care and exceptional education and experience in the field."