Loma Linda University Eye Institute at Riverwalk

"I called to make an appointment for the first time, girl Jennifer was so rude!! perhaps she need to finish her day and I was taking her time, she was asking for my diagnosis not my problem. She should be train to be more patient on the phone. I will find another office that is more caring and compassionate with people, is too bad I work in a medical office so know how to treat people specially when they're potential new costumers."

"True, sometimes you can wait a long time to be seen. However, the office takes urgent eye visits and gives priority to such patients. I know because I have benefitted from this policy. From a medical standpoint, the care is excellent. Dr. Serapina and his support staff are polite and caring. I highly recommend them."

"Whether you have other options or not, do not come here, very bad experience, when I came to the front desk I was told my appointment was cancelled and I didn't know it! The management is chaotic and the attitude of the front desk staff is extremely bad, you can't trust your precious eyes to such a medical team!"

"HORRIBLE! Customer service! They make you wait over 1hr of there appointment! The Bitter man on the front desk screams at you across the room to turn off the low volume on the phone.Then the Medical assistant refused to let me in the room with my mom.SHE DOES NOT SPEAK ENGLISH this place is beyond bad! Stay AWAY. This place is a joke and makes Loma Linda hospital look BAD!"

"This place is a joke. My appointment was rescheduled with out notification. I called the day of my originally scheduled appointment to confirm time and I was told " Oh, sorry we were able to find you an earlier appointment on a different day but you missed that appointment. We are gonna have to reschedule." Lady, tried to lie and say they spoke to my wife."