California Orthopedic & Micro Surgery Institute
12659 166th Street, Cerritos, California 90703
About the Business
California Orthopedic & Micro Surgery Institute is a leading medical facility located in Cerritos, California. Our team of expert doctors specialize in orthopedic and microsurgery procedures, providing exceptional care and treatment to our patients. Whether you are seeking treatment for a sports injury, joint pain, or other orthopedic conditions, our skilled professionals are dedicated to helping you regain mobility and improve your quality of life. Visit us at 12659 166th Street in Cerritos, California for personalized and compassionate care.
Reviews
"Bad experience today. Had an appointment today Feb 7. I wasn’t in the books for today. Then was told that I need an X-ray. Was already done. Then that I need a consult. Already done with Dr Harris. Then was seen by Dr Chen. He made my appointment for therapy. Which was today. I would hear other patients complain about this office. They are overwhelmed with patients. And a staff that’s probably overwhelmed or just don’t know what to do. So unprofessional. Just see all the 1 star/ bad reviews. Avoid this location at all cost!!!"
"Hi, Earth Angel here and this is my review I promised to write because I was so inspired. (Black Dolly Parton T-shirt, L Wrist Thurs 12/29/22) You were all a gift from God for me today! Thank you all so very much from the bottom of my heart!! After being in a soft cast for 2 wks w/ a broken wrist because of a very inadequate Ortho, I was in a very unfortunate situation. Dr. Chen and his staff took pity on me. Plain and simple. In today's busy world where there are sometimes too many patients and not enough care, my experience was a blessing. Had it not been for them today, I would not be on the road to healing PROPERLY and SAFELY. To begin with, their office on Bloomfield Ave is great: Large, new, very nice, clean and in a convenient, safe area w/lots of stores, restaurants and parking. The front staff including Christina, the afternoon receptionist, Stephanie, Alexis and everyone else are all friendly, professional and efficient. Reggie who did my X-rays is the best tech I've ever had. He's also very friendly and awesome. Now for the AMAZING Doctors... First I saw Dr. Harris. He was very thorough, explained everything and helped champion my treatment. I'm looking forward to my follow up w/him. Then Dr. Chen took excellent care of me as well and spared me from surgery by perfectly performing a close reduction on my wrist before putting it in a hard cast. They honestly CARE about me and their patients. Throughout these really bad and painful 2 weeks, when I got to you, I was SO relieved that I finally got the proper care and treatment that I very much needed. If I could give you all 1000 stars I would. Thank you, everyone so very much for taking the gravity of my situation into consideration. I could feel how much heart and soul you put into your work. Thank you all again very much! Sending Doctors and staff, Love and best wishes for a Blessed 2023!"
"Don't waste your time with this practice. Honestly, any insurance that is contracted with this physician/office - should reconsider. My appt time was 2pm. I was finally called in at 5:12pm. Dr. Chen spent about 3 minutes with me, never even closed the door - his wife stood in the doorway and waived a gift basket someone had dropped off for him (for the upcoming holiday) and he got up and left the room. Next thing I knew, my name was being called from the completely unprofessional receptionist out front - letting me know to come back for a follow up in 4 weeks. I declined the follow up appointment and left. I'll find another Ortho to treat my so called Frozen Shoulder. This doctor is running a terrible practice. Overbooking patients and hiring rude unqualified unprofessional staff. I've been Type 1 Diabetic for 40 years so I've seen my share of docs and been around healthcare my whole life. Stay away from this office."
"Dr. Chen is a clear definition of health professionalism. He completed a close reduction procedure successfully that prevented me from having surgery. He has been available for any questions or concerns through his Urgent Care even after closing hours. I will strongly recommend him, he will provide the best options to prevent surgery. Thank you! Dr. Chen"
"Terrible service office carpet is disgusting. They continue to give the run around when booking appointment. The lady in the appointment department told me " if I bumped my head and lost my memory" that she is documenting everything I am saying I wonder if she documented that. all I needed was my X-rays for my new orthopedic I even said I will pay the fees to receive my information. I was asked to call back 3 times and after that altercation with this person over the phone I was put on hold for 30 mins. Its sad to me that a person is going through back injuries and they are treating patients like this. As if they have no care for the patients I am so happy that I have a new orthopedic specialist for the lady that is taking notes on my call I'm sure my call was recorded my last digits on the number are 3645. I would like to speak to the manager and I definitely will be coming the office to have this resolved. Thank you but no thank you for bad service."
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