Lake Towne Apartments

"I rented with Lake Towne Apartments for two years and it was a very good experience for my first time living on my own. Heidi was very nice to talk to and was to the point with expectations from the renters. The prices and locations are the best I've seen searching through other Madison locations. If I consider moving back to Madison, I will deffinetly look at these properties first! Highly recommend!"

"I lived at 22 Langdon for 6 years. I loved how affordable it was. I never had issues with infestation of any kind (unlike other properties, apparently). Maintenance was reasonably prompt and of high quality. I was never once charged for repairs of pre-existing issues or routine maintenance, unlike other places I've lived in. My main issues living there were mail theft, belligerent buzzer-pressers, and poorly insulated windows. Lastly, I actually really enjoyed working with Heidi. She treated me respectfully and acted on any concerns I had with my unit. Other reviewers have noted she can be a bit brusque, but personally I liked that she was efficient and no-nonsense. I was docked in my security deposit upon move-out, but it was a valid and entirely reasonable charge for damage I had caused to the carpet."

"UPDATED REVIEW After living with Lake Towne as my landlord for 1.5 years, I’m changing my review to five stars. Heidi has been so kind to me, and extremely responsive. I had a situation where the security of my home was threatened and she did more than she had to. She asked me what she could do to make me feel more safe at home, suggested some of her own ideas, and sent maintenance over the next business day to assist. Honestly, I’ve never had a more responsive property manager. ORIGINAL REVIEW The trick might be to go in with low expectations, which is what I did after reading all the poor reviews. I'm a fairly new tenant and I've had mostly pleasant experiences with Lake Towne. The house I moved into needed a little bit more cleaning but I've never rented a place in Madison that didn't. I submitted maintenance requests for a few things I noticed right away and there was a quick response. A big plus is the rent, which is probably the cheapest you'll find in a relatively nice neighborhood. I'm on the near east side and nothing else has come close to the rent they charge. I've been pleasantly surprised given the many reviews on Google and Yelp about poor services. Heidi has always been very prompt to my emails, and the tenant portal is super convenient and easy to use. Definitely better than Madison Property Management."

"Not sure why there are so many poor reviews here. After reading them and meeting with Heidi, I decided to give the apartments a shot anyway and I'm so glad I did. Heidi is an amazing landlord. She responds to emails quickly, and is overall a kind and interesting person. Maintenance has always been within 24 hours, and sometimes if a request is made in the morning, they come within a few hours. I haven't lived anywhere with such a professional living situation. Heidi is communicative, and will send out emails every couple of weeks detailing the weather, building happenings, storm window issues, etc. and has never been rude or impolite in the dozen times I've spoken with her. Apartments are spacious and clean, and she had a new kitchen put in for us before we moved in, along with installing a ceiling fan upon request in of the bedrooms. All in all, my experience with Lake Towne has been great, and I will be resigning."

"If I could rate negative stars, I would. Heidi is not the greatest communicator and far from professional. Apartments are crappy and the rental price usually doesn't include the insane bills that seem way overpriced. They asked for a full security deposit at the time of application and when I decided to withdraw my application, I had to reach out to tenant resources because Heidi was holding my money illegally. Bad service, bad communication, bad apartments. Management makes you feel belittled and they almost shame you into making decisions to rent with them."