Tri Counties Bank

"Used to be a good bank until they changed their hours after Covid. Horrible customer service. Definitely go to Chase across the street, save yourself the headaches that this branch provides."

"I love the service at Tri Counties Bank. They are one of the few banks left that has a purpose of service instead of a purpose of just following the rules like all the national banks. Julie Curl the manager has been such a great help to me and has saved me a few times when I forgot to print a statement. I recommend Tri Counties and the Red Bluff location!"

"I have been banking with Tri Counties Bank since 1999. It was my grandmothers choice in banks in the town of Red Bluff, so I went there when I opened a checking account. I have had all types of experiences with them, most of them have been very satisfactory... and the good definitely outweighs the bad. I have never had a teller be impolite or rude and understand that rotation of tellers does happen. They went above and beyond when my sons account got hacked. When I get asked what bank a person should use, I always suggest Tri Counties ... as I have yet to have any problems others have had at other banks."

"We've been customers of this branch for many years. Our experiences have been invariably positive. The attitude of the employees, from the manager to the tellers, is always cordial and extremely helpful. They appreciate our business, and their patience and problem solving abil- ities rank up there with the best. Sometimes one must deal with lines, but that is often the case with competing institutions. It depends on the time of day, the day of the week, and even the time of month. They process customers transactions as efficiently as possible, and even under the busiest of times remain smiling and professional. Overall, a good place to do business."

"A few days ago, I wrote a highly critical review of this branch of Tri Counties bank, did so in detail, and was surprised when representatives from administration and the local branch contacted me to get further details--and did so with the goal of improvement, listening carefully and giving plenty of feedback from their viewpoints. I congratulate both parties who called for actively listening to my problems with individual tellers, and it was obvious the problems stemmed mainly from tellers with little training in human relations and the necessity for adherence to policy rather than concerning themselves with the human side of transactions. Thus it is that I am withdrawing my negative review, knowing that these things can affect an institution for years even after the problem has been solved. Thank you Julie for your most amiable conversation about your branch--and I suspect that service will greatly improve as your tellers learn that banking is not merely totting up numbers. This reflects the overall excellence and concern for personal satisfaction I have consistently experienced at the Paradise and downtown Chico branches of Tri Counties Bank. Thank you!"