Diamond Van Line 1135 Garnet Avenue, San Diego, CA 92109

"Packers came 5 hours late on the day agreed upon even after we agreed to do it a day later to acommodate your company s schedule... 2. The price jumped $3000 over the original Not to Exceed agreed upon price which was promised to me as a binding cost before I gave my deposit... 3.The packers made my wife feel like they were to be paid $200 extra to ensure the safety of our belongings. 4.You did not put it directly onto the Semi as promissed. 5. Packers seemed jittery and their pupils were dialated... 6.Delivery team showed up at 8:00pm (12 hours) late. I missed work to be ready for delivery first it was 7:00am, then 9:00, then 12:00pm, then 4:00pm, then 5:30, showed up at 8:00pm. 8 Hours of work missed. 42.50hr 7. He threatened to leave with my belongings if the truck was not unloaded by midnight. 8. I had to help unpack 9. None of my furniture was reassembled, which is stated in the contract that it would be. (breah of Contract) 3 beds 2 tables and a inversion rack 10. Damage to many Items. So Far: Ruiined-$500 Surfboard, $700 surfboard, $800 kitchen table, $200 mirror, $50 Candlestick, oil on a box of my daugters clothes, $600 custom rod iron fireplace cover etc... 11. Hardware still missing to reasemble funature. ??? 12. Finding Boxes stuffed with mostly paper and wrapping trash, empty tape rolls etc. 13. Over charged for cu feet even after they raised the price on me... 14. will not supply a written recover or claims process"

"We signed a contract with this moving company - it was all inclusive and it was stated to us that all disassembly and reassembly was included in the contracted price. The movers (subcontractors) FINALLY arrived today - refused to move furniture in until they rec'd the balance of the money - then proceeded to rush and unload our furniture. Several things have serious damage and some things are totally destroyed. You've heard all of this befor I am sure. My husband is on permanent disability. The fact that disassembly and reassembly was part of the contract made the determining factor in choosing this company. The owner of the company Adam Dahan came out to our home in Victorville, CA personally and we s/w him as well as numerous phone calls/emails back and forth. He reassured us that everything would be taken care of. HOWEVER that was NOT the case. The subcontractors REFUSED to put anything together (tables, bedroom suite, entertainment center etc) so we are stuck in a house with nothing assembled. We contacted the resource at Diamond Van Lines (Zach) who said he would relay the message to Adam and he would be calling right back. The subcontractors stated "unless you sign the receipt of acceptance you can't file any claim" - we were pressured to sign due to the extensive damage. We called again and s/w Zach again and Adam refused to get on the phone so we left another message for Adam to return our phone call and we have yet to hear from him. He was so solicitous to GET our business but now that he has our money he won't honor his contract and verbal confirmation, nor will he return our call. adams last responce was since we called the bbb he is done talking to us. ( again this isnt even just the damage its everthing his company disassembled and didnt reassemble ) tvs cabinets wall units beds and frames ect. dont use diamond van line use take a chance and use a big name company its worth the few extra dollars."

"Due to economic reasons and job loss I needed to move last minute back to ATL. I have never used a moving company but heard about all the bad things that can happen. Adam came out did an on site estimate. He was very professionally and gave me a great price, they were very flexible on the move date which helped out tremendously. Other companies were bad mouthing this company when I told them I had found a mover, but as far as the move goes, I was completely satisfied! Price, delivery time, and no last minute price change. I would recommend Diamond Van Line to any one who needs a mover!"

"For our move to San Antonio, Texas from San Diego, we contracted with Diamond Van Line. We were initially given an estimate of $3300 which on moving day was increased to $4500 (later negotiated down to $4100). This was despite the fact that we had less furniture to be moved than was initially estimated (we had sold a corner sofa and bedroom set between the time we received our estimate and the time of the actual move.) When the furniture was delivered, and additional $300 was demanded to move the furniture to the third floor apartment we lived in. After talking with Adam (the owner), by telephone, he agreed to waive the fees and said he would be hiring a couple more movers to assist in getting our furniture and belongings inside the apartment. The two "movers" they hired were temp workers and not professional movers. After they arrived, Diamond Van Line's delivery team drove off, leaving all of our belongings in the parking lot. The temp workers, realizing they were not going to be paid, stated that they were going to leave as well, but I persuaded them to stay by paying them myself. The furniture was moved in, at expense to myself, and I ended up having to assemble the furniture myself (which Diamond Van Line was supposed to do). Additionally, several items were broken, a few missing, and a piece to my desk was also missing, requiring me to get rid of it (as it could not be assembled without that piece) and buy a new one. We attempted to settle this with Diamond Van Line, and agreed to a $300 refund, but they wanted a signed release stating that I would "not file any complaint or publish any negative information... to the Better Business Bureau, U.S. Department of Transportation, The American Moving and Storage Association or any website..." They wanted it signed in advance of payment, and I could not do that, considering my experience with them."

"I used Diamond Van Line on a move from LA to the Philideliphia area and they did a great job. I was getting nervous because the truck was almost 2 hours late on moving day. I got a call from the movers and he explained that it was “peak” time in early June, so this happens sometimes. I didn’t really care bc they brought an extra mover with them to make up for that. If you are looking for a mover, I would recommend these guys, every thing over all went very smoothly. Thanks guys"