United States Postal Service 3845 Vía Nona Marie, Carmel-by-the-Sea, CA 93923

"I was a feeling a little anxious about the packages I was mailing until I ended up at Will's window. I wanted the packages to reach their destinations on time, and expressed my concern to Will... Right away his chill demeanor and knowledgeable experience with the USPS mail system put me at ease. Before I knew it my packages were dealt with, and I was feeling relieved that they were in good hands and on their way. Will is a real asset to the USPS - they're lucky to have him!"

"Wonderfully helpful staff. They’re always quick, kind, and professional. Helped my mail hundreds of parcels through my nonprofit :)"

"I keep giving this post office a chance because I live so close, however I've just left disappointed again with the extreme unhelpfulness of the staff .... in particular a gentleman in the second chair from the left (Mike)! Everything seems to be a huge effort here like simply taping a box, and when you check for labels but there are none (not restocked) thus wait in the long line and are admonished for not having a label, that's when I'm finally done!"

"I'm sorry folks if you have to wait in line or if you think the staff is slow or "jabbery"... please go to another post office if you are that impatient. I was a home health care provider for the VNA for nearly 45 years and know how confusing rules and regulations can be for the elderly. The USPS is no exception. Time and again the staff try to be clear and patient, explaining things, and their friendliness is often the only smile or human connection these customers get. One of these days it will be your turn and you will be most appreciative of postal workers such as Will and his crew who do their job and, at the same time, brighten your day."

"All the indications claim this Post Office will do Passports, including photo. There is even a poster on wall claiming this. I went there on Wednesday morning on a non busy time. The clerk didn’t know anything about the procedure. The clerks in the back didn’t know how. The response was “No” go somewhere else. I asked when the clerk is coming back who knew about Passports and the response was “Probably next week” so he wasn’t sure on that either. What a waste of time at this Post Office."