United States Postal Service 250 Main Street, Ben Lomond, CA 95005

"We went here to submit my wife's application for a passport after she attained citizenship. Unlike in the valley, plenty of slots are available for passport appointments. On top of that, the lady was on top of the requirements for application like she has been doing this for years, she was very thorough."

"Horrible experience every single time I go. One staff member in particular is extremely rude and mean. If you read other posts, you'll know who everybody is talking about. God Rest Your Soul if you have the unfortunate experience of dealing with her on one of her bad days. Talk about entitled, unfireable, government employee."

"My husband and I had passport appointments today, and our service was outstanding. Sarah handled our applications quickly and professionally. She disclosed she was training on passport applications, and when questions arose, Jennifer smoothly answered our questions. Quick, friendly, excellent customer service."

"I had a negative review as my item was sent back in a day saying that they did not know who I was nor my post office box, but turned out it was not the post office who did this, the company gave me the wrong tracking number, so I changed it from one star and back up as the woman was civil and was able to solve this. So I aimed my anger at the wrong person."

"I arrived 2 minutes late to a passport appointment and there was not one person in the whole post office. The lady was rude and said she would not have time to help me. I waited and no one came to the next appointment. I’ve had to get several passports in the past and I have always had a good experience. I wish she would find a job that makes her happy."