Noonan Family Swim School

"I am really disappointed with this location. But before that, the good part. The facility is state of the art - the heated indoor pool, plush showers, abundant changerooms, ample seating area, overall cleanliness of the facility. The aspect that really lets them down is the coaching. There are only about 2 or 3 "permanent" good coaches here, and the rest is really a floating, often incompetent (for teaching little kids) and ill-trained, cast. There are, often, "too many kids" in the pool, and it really gets crowded into really narrow pockets. Then there's this frequent cancelation of classes, and even more frequent change of coaches, to the extent that it's almost impossible to get any decent streak with one coach. The 1 or 2 "good" coaches are very hard to get assigned to, and even if you do, they will either frequently cancel or move on. The 30/3 sessions, which is where, probably, the bulk of the kids get enrolled in, is a waste. It's about 10 mins per kid, and not even that, because in that 10 mins the coach also has to "baby-sit" the other kids. All these factors really lead to poor development of my kid's skill, and it took forever to move "levels". It often feels like "play time" in the pool, than learning serious swimming. Overall I felt, that if you treat this as your "primary" source of swim lessons, then the outcome will be disappointing, however this can be a good fun place to visit, if the kid is getting his/her "serious" lessons somewhere else."

"Great for the kids my son loves his time at noonan pool. His instructor is very understanding of my 4 year old and hearing his worries. I appreciate the effort in making him feel comfortable. I would recommend this place for kids."

"I absolutely dint like this location. Initially i was given an instructor who hardly was teaching any techniques and i asked for change of instructor and they immediately accommodated and changed the instructor. The instructor was good but hardly she taught for 1 class and there is change of instructor.. Again they assigned me to another instructor who taught one class and change of instructor. The instructor keeps changing every class and the new instructors are new trainees who really are not teaching properly. So unhappy with this location."

"Very very rude front desk people. My daughter’s classes were cancelled as there were no instructors. They told me that the account will be on hold until I agree to send my daughter back. They sent email that instructor is available but I heard from many people that the classes get cancelled more often even if instructor is available. They charged me without my consent and they called me few weeks later asking me why I am not sending my daughter to classes. I told them that I did not confirm that I will send my child back. I also told them why did they make my account active and charged me the amount before I agree to send my child back. The problem is not about money here but the young lady was very very rude. She kept saying teacher is available so we activated account and charged the account. Even after repeatedly saying that she has to ask me before charging again or re-activating account, she has no patience. But felt very useless and I dropped the call as she don’t know how to talk to customers. I just told them, the don’t charge my account until I reply back or call back. I am not going to go here anymore."

"My daughter has been coming here for about a year and has progressed nicely. She loves teacher Abby and she always knows how to get her to get in the pool even if its tough love at times. Abby has been great for our daughter. I had a chance meeting with the owner I believe it was Monica Noonan. She was very kind and attentive to our daughters needs. Great place and highly recommend. Front desk could use some help answering phones but aside from they have been perfect for us."