UPS Brentwood Center

"THIS PLACE IS HORRIBLE!! UPS delivered my package to the wrong house and city, I went to the ups hub and asked for help. The worker told me the driver will pick it up and deliver it to me same day. I waited the whole day and nothing happened. I went back again and worker told me he has another driver getting it. Still no package. The recipient probably has my package now and won’t return it. Please hire competent drivers. HOW YOU GONNA DELIVER MY PACKAGE TO A DIFFERENT CITY??!? I live in Antioch and package was delivered in Oakley. DO BETTER"

"No better than the other companies. The truck drove by 2 times and still no package. Will avoid companies that use this as a shipping method. Come on drivers do your job. Stayed home from work to sign for it and didn’t have the work ethic to even stop. Waste of time going to be great when Christmas comes around."

"They said my package got lost at this location. They were not helpful in finding it and told me they wouldn't help me since I wasn't the shipper. The shipper reached out to them and they told the shipper that I had to fill out a report. Ended up being that they didn't even attempt to deliver my package (it was in this location the whole time) and shipped back to the shipper. Used FedEx since then."

"I use Hello fresh and the 2 times UPS had to deliver my box. It gets scanned into Oakley, then it vanishes and never gets delivered. The supervisor just don't know what happened to it. Also yesterday I tried to talk to the driver that was at my building that the UPS web site said my box was on and he shooed me away with his hand and ignored me and drove off. The funny thing is that every thing else that I have had to have delivered by UPS out of Oakley has made it just fine usually late but has made it. **** Update the box did make it today not sure if the meat will be safe to eat. but I guess at least it didn't vanish this time."

"Stand in the baking HOT sun for an hour because the refuse to put a lobby in for customers and there IS plenty of room to put a lobby in. Losing my packages. Telling me that my package has gone out for delivery twice but the driver ran out of time and brought it back twice INSTEAD OF MAKING IT A PRIORITY DROP THE NEXT DAY THEY STICK IT IN A HUGE OVERSTOVK TRAILER AND LEAVE IT THERE !!!! Then won't provide a telephone number to check back on it, a no live person on 800 number. Finally, told I would be called between 9:30-10:0 today to pick up, AND NO ONE CALLED !!!"