Party City

"I ordered a balloon set 2 weeks before I needed to pick them up. The cashier asked what time I wanted them. I told her 4PM. On the pickup day I came in at 4:15 and the balloons had not been inflated yet. The manager said that the receipt said 5PM. No”sorry” just I will fill them now. I brought them home and they were on the ground by 9AM the next morning. No quality control or concern at the West Covina store. Customer service is lacking. Guys… having balloons filled and ready on time is not rocket science."

"Found everything I needed for my moms celebration of life event. Yes it's a sad event but that's not why we choose party city to get things done. West covina store at eastland, thumbs up to the sunday staff!!!"

"They did me a huge favor to have a balloon order ready early! I am aware that they require a few hours before pick up, but they definitely deserve some positive feedback for satisfying me as a customer :) Thank you!"

"Absolutely awful. I called them beforehand to see if I could return something before making the trip down. They said yes, so I went to the store and then they refused to give me my money back. It seems the workers all have a different idea of what the policies are. They need to get it together and be on the same page. Never going back!"

"Employees are nice, but a lot of the party supplies seem overpriced. The dollar store has similar products, and I get that this isn't a dollar store but $10 for some swirly plastic that hangs from the ceiling when the dollar store has the same thing? I get it might be better quality, but I still think that's kind of a high price! Also, a lot of products are missing price tags, so I was just left to guess or constantly bug an employee for the price of items."