Bank of America (with Drive-thru ATM)

"Note: I no longer bank with BoA because of the extreme difficulty to reach a live person at ANY branch location. This is in addition to their horrific website and automated phone system as well. When I have visited this branch location the tellers and officers ranged from being bots (no hello, no thank you, etc) to being just okay. Lines can be painfully and unnecessarily long and dreadfully slow. The parking lot is very small, but they do have an open drive through ATM."

"During these Covid months it has been difficult to go in person to my local Bank of America so I drove to Rancho Bernardo and was greeted by Phillip Sacharow. He immediately helped me to retrieve the papers I needed and sincerely apologized for the delays as a result of some temporary closures due to staff being impacted by Covid. Philip was welcoming, pleasant and provided very professional service. He reminded me that all the staff at Bank of America are making the safety and well-being of their customers a priority and he reassured me I was a valued customer."

"They don't want to provide service at all. One time I walked in for a notary and was told I need an appointment. They won't help with booking the appointment and ask me to do it on mobile app myself. I ended up with going to another bank to get my notary done just walked in. Another time I walked in for a wire transfer, and was told I need an appointment again because of COVID. It was insane, never heard of it that customer need an appointment to use with their money . When people need wire transfer, they need it now. I want to be assisted at the branch office, not on your social media netowork."

"We went in to see Ali on a Saturday morning to assist with some of our account questions and he was so nice , he was courteous , polite and a pleasure to work with . I will defiantly drive to this branch just to see him from now on - exceptional customer service ."

"I went in for a wire transfer. Was told I had to come back on Saturday and the branch manager "Michael" introduced me to several other managers so that "my visit on saturday would be smooth" since "the money could not be wires yet before it matures". I came back as planned and after 45 minutes of waiting while other were allowed to go in front of me "because they all had come in previously and made appointments", I was helped. The wire was supposed to go out on monday, has not happened as yet and not a sole could be reached via phone to help me out. Meanwhile I risk not being able to purchase the house that's waiting in escrow. Sad way of being dependent on banks that have little respect for your time and tons of greed for your money."