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Chase Bank
13485 Pacific Highlands Ranch Parkway, San Diego, California, United States
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About the Chase Bank
Chase Bank is a financial institution located at 13485 Pacific Highlands Ranch Parkway in San Diego, California, United States. As a full-service bank, Chase offers a range of services including ATMs, business banking, online and mobile banking, credit cards, and payment solutions tailored for businesses. With a team of experienced professionals, Chase provides guidance on improving cash flow, credit solutions, and payroll management. Chase also offers investment products and services through J.P. Morgan Wealth Management, a business of JPMorgan Chase & Co. Customers can access banking and investment products through J.P. Morgan Securities LLC and Chase Insurance Agency, Inc. Chase Private Client is a banking and investment service offering for approved deposit accounts. Please note that all account documents are available only in English.
Photos of Chase Bank
13485 Pacific Highlands Ranch Pkwy, San Diego, CA 92130, United States
Opening hours of Chase Bank
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of Chase Bank
"I've been with Chase for about 15 years. My experience with them has been pleasant and business like....until I move to Pacific Highlands Ranch and started coming to the closest branch. I have found some of the staff there to be superficially courteous but often times unwilling to be helpful even for very minor requests. Today I went to make a simple deposit and had a dispute with a very unhelpful teller. Never had a problem to make a deposit before in any bank! A short time later, I got a call from the bank manager who suggested I go elsewhere and threatened to close my account. Miserable customer service at this branch. I will not go back there."
"As an immigrant, I never received such terrible service. And I felt so much hidden discrimination and arrogance from both bankers talked to me. I brought my mom to open a new account, and the banker Chris basically sat in his office, told us the policy, not even showed a bit respect like going over some options of different accounts. Then he thought the 2nd ID might not be valid, then not even asked my mom to show everything. We said we used to open a new account at Citibank with the same documents, and he answered then you should go to Citi bank."
"I love going into this Chase Bank in Pacific Highlands. I have always had excellent, personal service and rarely have to wait. The tellers are friendly and have good courteous eye contact with each customer and they greet me by my name as if I’m a welcomed friend. I am a Senior and sometimes my bank needs are complicated but the tellers and bank representatives are always patient and have always professionally resolved every issue."
"Terrible customer service. Went in to initiate an urgent stop payment but all bankers were in a meeting and when I told them what I needed, I was told to wait until their pow wow was finished. If I was to do a mortgage or any other revenue generating action, I guarantee they would have helped me immediately. I left and went to the Del Mar branch. Much better there."
"Non professional and poor service: My Chase account was hacked and thus closed. After two days back and forth the branch manager could not open a new account for me. As recommended by Chase customer Service I went to another branch, namely Chase Sorrento Valley branch and they did it at the spot. I do not recommend Chase Pacific Highlands branch. branch."
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