Bank of America Financial Center

"REALLY appreciated the time and attention by the staff at this branch. What I thought would be kinda horrible was very easy for Mr. Rodriguez. Helped me close one and start another account for my business."

"If it is "temporarily closed" then there should be a sign on the door and it should say why and when it is expected to open again. And the sign should say where the next closest BofA is located. This is horrific customer service. The worst. No wonder credit unions are eating your market share. DO BETTER. If i had BofA stock i would sell. Update: Web still says it is open. Now the south side has become a shelter location for person in the community experiencing homelessness. You guys need to close this down OR clean it up and own the property like all other responsible merchants."

"Very disappointed in this bank location which is closest to my home. The bank has been “temporarily closed due to bank manager’s discretion” because of the pandemic which is fine BUT the ATMs can not accept deposits or dispense cash. I went there twice in a week with the same outcome. Customer service? That’s a laugh."

"So very dissapointed to have had the illusion of a good in person appointment... I opened an account Monday only to find out 2 days later- that the account- while already funded- had been closed the very next day - even though I did this in person. I was very patient and understanding during my visit- while 2 associates struggled to understand what the BofA app was asking of them, then fortunately a third associate came over and got things going but then they promptly left her again, even though she was asking for clarification and further assistance. Well now- not only do I not have an account but I can't even go in to settle things in person because the $100+ they took to fund the accounts has been refunded via check. I do feel for Mona as she tried her best, but in the end- I think I may have to bank elsewhere- because if they can't take good care of a new account, I can only imagine how it would be once they already have all your money..."

"Terrible in this location they choose to do what they like. Change hrs with out notice. If your hours dictate you open at 9 am you need to adhere to the schedule. We the customers have schedule to adhere to as well and we cannot wait outside with out notice. It is Terrible regardless of COVID. All other business have open and we depend on you. I have waited for 35 minutes past 900 am employee are present. And no one has come out to address the customers. Time to change banks"