U-Haul Moving & Storage of Carmel Mountain 12375 World Trade Drive, San Diego, CA 92128

"This place bad. Manager of this place was most disgusting person ,Hi call him self owner of this place. This place need to be closed."

"If I could give 0 starts I would they never answer the phone the gm is rude I cannot wait to get another storage"

"If i could give a -5star i would. The story began when my sister moved from Virginia to California and she used the u-box services. These people (uhaul) never had time to do the delivery that she had to pay another company to have her ubox brought to her apartment. A few months later I had to move to California from Virginia and used the u-box services too. I recieved an email letting me know the ubox already arrived and that the ubox can be stored in their warehouse for the first month for free. This is why I took a week after this to find a place to live before I got my ubox delivered. I called the uhaul in Carmel Mountain where my ubox was every day and they never answered the phone! I had to go there and they told me the same thing they told my sister... they don't have any openings in their schedule to do the delivery so I decides to pay for one of their trucks $20 and $1.39 per mile knowing one of the conditions is to return the truck with at least 1/4 tank of gas. The truck they gave me was literally in empty with almost no gas. I had to drive extra miles in a different direction to find a gas station. After 2 days they charged my debit card with an extra $198 and another charge for $115. Knowing they never answered the phone i went to find out what were all those charges for and they didn't have any information in their system!!! They had no idea about the charges or why they charged my card. This was the worst experience in my life with UHAUL I will never use their services again."

"I had quite possibly the worst customer service experience of my life from this location. We reserved 2 U-Boxes from this location and when they arrived on Friday, one of them was broken and the door wouldn’t shut or lock. We couldn’t get anyone to answer their phone and couldn’t have anyone come fix the door so we had to leave our things in a parking lot overnight in a ubox that wasn’t locked. I was able to call at 7am when they opened the next day only to find out that the pick up date we arranged for was a day that the store was closed and they wouldn’t pick up the boxes on our requested day (a Sunday). On the same phone call, I made an arrangement with Allison to have someone come and fix the door and take away the ubox that day. Of course this meant that we had to finish packing our ubox in a rush and when someone came around around 2pm, they weren’t told that the door was broken and didn’t have tools to fix it! What an extreme lack of communication. I called the office and was GUARANTEED that someone would come later that day (Saturday) to pick up fix and pick up our boxes. 6pm came around and no one showed up to fix or take away the full uboxes and when I called the office again, I spoke to someone named Annie who said she didn’t see any issues or pickups listed in our notes and that they sent all of the workers home already and no one would be coming to fix my box or take it away. We were planning on diving away the following morning, so I’m sure you can understand how we were very upset that because they don’t pick up on sundays and they sent everyone home early on Saturday that no one would be able to come and fix the door or pick up our boxes by Monday when we were leaving Sunday! It was a mess! We ended driving to the office ourselves and met staff in person who were able to get us the phone number of Travis who is the regional manager as well as the locations manager, Kayla who I was told was going to call me back with a way to correct the issue by closing that day. Of course, we don’t get a call back from Kayla and she isn’t answering my calls or returning my voicemails but I got through to Travis who told me he was going to dispatch someone to our uboxes the following morning to help us. Well now our travel plans are delayed and when someone shows up the next morning, THEY DIDNT KNOW THE DOOR WAS BROKEN!!! Of course terrible communication and fortunately I was able to get a hold of Travis again and he was never told about the broken door which ultimately comes down to a colossal failure on Kaylas end. So we have to wait an additional hour for the driver to go back, get the tools, return to fix the door and take away our uboxes. Honestly I don’t know if our ubox is going to end up at our locations and I really wish we went a different route with another company, but by the time we had these issues it was too late and we were delayed enough as it is! I did get a phone call back from Kayla almost a week later offering my a $50 refund which is a joke! Kayla should be fired for this and I’m thankful for Ron and the lady at the front desk of the office for helping us out because without getting Travis’ number, our things could’ve been stolen or worse. I don’t recommend this location and honestly I won’t be giving U-Haul another penny in my entire life. It’s a company I don’t trust and I really hope our things arrive at our location in one piece."

"This location was off the trail a little bit, but made up for that by not being busy at all. Fastest service I've ever had with U-haul. Thanks, Jim! And sorry i didn't catch the gentleman's name who closed shop today, but he was also a great help!! Friendliest crew ever. You've won me as a customer for this location. Thank you and Happy Holidays! (Photo taken before tarps! Cover your loads, people!)"