Bank of America (with Drive-thru ATM)

"Today i went into the branch concerning a deposited check. The teller who helped me was unprofessional, rude, and very dismissive of the matter. After leaving this establishment i was left feeling judged, humiliated, and mistreated by the teller who was of Indian descent who sits at the desk to the left of the entrance. In the end Ann did help resolve the issue but the whole process was messy and lengthy. This is not the first time this has happened to my husband and I. We will begin banking elsewhere and i do plan on making a formal complaint."

"Worst experience with Bank of America. I have business account with them on 21st I was in bank for wire transfer and cashier said I can’t do it because I am not trained for wire transfers. Then senior banker was called and she said to do it online by your self. I did wire transfer online my self but next day I got a call from customer care saying that I have to go to branch for verification. Again I reached branch after waiting 45 mins senior banker attended me around 2:30pm and she tried calling customer care till 3:00pm to do verification process. At 3pm another banker was introduced because call was not getting connected. Now 2nd banker informed that customer care close by 2:30pm because they work according to eastern time. After that I got a beautiful answer sorry can you please come tomorrow we will help you out. Again today I was in branch after waiting 45mins I walked to banker n asked why I am not attended it’s been 45mins. Banker replied we are sorry we are over booked. Branch employees are lack of knowledge customer care closing time is 8pm EST not 2:30pm. After all this I walked to railroad branch and they helped me right away. Never ever go to Dublin boulevard branch you will be disappointed for sure."

"Parking lot alone is completely atrocious to leave your car in due to very poor planning. Really doesn't help how many terrible and lazy Bay Area drivers go through this place as well. The side of my small sedan got smashed in by a door after a five minute deposit, owner took off and I luckily got their plate in time to contact the DMV. Fix your broken parking lot if you want your customers to come back to this bank. Barely anyone here drives SMART cars and Priuses these spots are designed for."

"Bank of America at Dublin Blvd(4250 Dublin Blvd, Dublin, CA 94568) has a wonderful staff of kind and helpful persons like Mr.Yo Oh. This location is very clean, friendly, and comfortable. I have always had nothing but excellent service in a comfortable and pleasant atmosphere since 2006 I have been using this branch. I visited this bank yesterday to open an account for my daughter and Mr.Yo the one who helped us to open the account for my daughter. He treated us very well, and he is unfailingly friendly, helpful, and highly professional. I HIGHLY recommend using this branch office."

"Try to avoid the walk ins. Especially in the afternoon. 90 minute wait. Some of us waiting in the line asked for help to expedite the line. We were told it’s always like this in the afternoon. Only two tellers, remaining army is tending to appointments."