The Spa and Sauna Co. - Santa Cruz - Home of Hot Spring Spas

"Bought our hot tub from here in 2021, Beam II I think is the model. Works great and we love it. We use it constantly. I noticed that the Ozone module wasn't working properly, called The Spa and Sauna to setup a service call, they sent Doug out and he fixed it, no problem. Thank You Spa Sauna for such speedy and great service."

"Bought our spa from here three years ago and have been very happy with it. The installation was quick and efficient and any questions were promptly answered. Unfortunately a month ago the spa developed a leak and that's what prompted me to write a review. Donna in their service department has gone above and beyond to help us offset the cost of this out of warranty repair. She has strongly advocated for us in multiple exchanges with the factory and is saving us a substantial chunk of money on the repair. We love our spa, we love Donna, and we love The Spa and Sauna Co."

"INCREDIBLE customer support! Donna at the Santa Cruz store was an absolute delight to work with—exceptionally friendly and incredibly prompt in providing assistance. She went above and beyond to ensure we obtained what we needed promptly. In stark contrast, their competitors down the street not only refused to help but conveyed an unwillingness to assist in ordering a new hot tub cover—a Christmas gift for our father. After three weeks of futile attempts elsewhere, Donna handled the entire process in under 20 minutes! It was a true Christmas miracle! I am thoroughly pleased with the outstanding service Donnah provided. 10 GOLD STARS for her exceptional efforts!"

"Bought my spa here in 2020. Sale, delivery and installation went super smooth. I’ve used their valet detailing service several time; Very satisfied. In December 2023, my tub had an electrical issue. I was able to get an appointment within a week. The tech, Doug, was excellent, efficient and friendly. Fixed the problem quickly. I’m a very happy customer."

"If you are looking for a spa in the Santa Cruz area look no further. With their wide variety of spas to choose from, Cody was able to listen to my needs and found me the perfect tub in my price range. Not only am I pleased with my purchase- dealing with the service department has been a breeze. Donna is a gem! Any questions I have about spas and products she is sure to have the answer. The staff at hot springs is knowledgeable and friendly and it’s been an absolute delight working with you all! Highly recommend!"