Shopko Optical,

723 Main Ave, De Pere, WI 54115, United States

"I’m always treated well at this location. Dr Amy Peot is thorough and listens to her patients and explains things. The staff never rushes me when it takes me forever to pick out frames. I’ve been coming here for many years and will continue to do so."

"Needed a pair of glasses after my cataract surgery. Went in they were short staffed like most places which i understand from most places nowadays. Right when it was my turn to get waited on the one lady told the other lady to go on her lunch break. There was only one person running the whole place. My glasses were covered under my insurance because they were part of my cataract surgery which I called the insurance company before i went in and they verified the info. The lady got on line with my insurer who also verified the glasses were covered. She even called the other Shopko Store in town and they said to go ahead with my purchase. She was skeptical and I told her I needed the glasses. Another. person came in who needed her eyes examined and then another person came in to pick up glasses. She couldn’t handle everyone and was getting frustrated. I asked her to hold the glasses in picked out I would come back later she said she would be there. I came back at 4:30 she wasn’t there the other lady was there that was on her lunch break when i was there earlier. I told her the conversation i had and the glasses that were held for me. She eventually found them and then began to tell me that the insurance doesn’t cover glasses i told her the same thing she told me 5 times how i would be responsible for paying for them if the insurance didn’t cover them. I felt like a criminal in a trial trying to defend myself. She was extremely negative and condescending about my situation for which i told her i had checked with my insurance and Shopko Optical was on the list etc I even told her nicely that she needed to be more positive. She put the order in for the glasses. Somehow I didn’t feel good about it though from a professional standpoint. I came back a week later to pick up the glasses the first lady i spoke with was there. I tried the glasses on and they were completely off I couldn’t see through them. She checked the computer the lady who processed my glasses put in the wrong prescription. It’s right before Christmas she said she could try and put a rush on the order that was the best she could do. I told her no thanks I would go somewhere else. She had no problem with that. She generated a return receipt didn’t even appear to be apologetic or care that they had made a mistake. Wow. don’t go there. Save your money go to a professional eye care place!!"

"Eye exam was fine, pricing was a bit suspect though. Why charge an extra fee to make sure contacts fit well and trials are a good strength if the new Rx matches the old Rx and are the same brand and everything. Won’t be going again next year."

"The eye exam was very well done and quite thorough. The wait for my glasses was exactly as they told me it would be. However when I picked up my glasses they were handed to me and I was told I was good to go. Apparently with progressive no line bifocals they need to be fitted. So I was having a hard time. I wasn't too thrilled with the service on Main in De Pere so I went to the office on Oneida. She adjusted them some but not while I was wearing them or anything. I gave it a try but I really need them fitted properly. Guess I'll try a third office and see if they have more customer service and not just looking to get me out of there."

"First try at this location. Appreciate the ability to make a reservation online for the visit. Excellent selection of frames competitive pricing and friendly service. I’ll definitely come back to this location and have already referred a couple family members."