Aurora BayCare Health Center

"DO NOT go to this place for urgent care. They charge you twice: once for the office visit and again for the use of the facility. It's listed as an urgent care clinic on my insurance website, but they charged for an emergency room visit. In addition, Dr. Zemple was dismissive and rude. The woman who checked us in, the man who took us back (paramedic?) and the nurse, however, were all lovely!"

"I would recommend Dr. Pacurar and her staff to others. They all are very nice and my children really like the doctor and her nurse."

"Everytime I go to Aurora's ER, they can never find anything wrong but when I go somewhere else, they automatically find the problem. For example, I had extreme pelvic pain and went to aurora, told me they couldn't find anything (did only blood work and that was it) and just sent me home but to come back if it was worse. Within an hour later, I went to St. Mary's where they found that I had an appendicitis and therefore did an appendectomy. Another time, I had stomach pain again, aurora did nothing again. Told me that they werent "equipped" with the right stuff and lab tests other than blood work would take days to come back. and sent me home but when I went to Bellin, they did an endoscopy."

"I made an appointment for a colonoscopy 9 months in advance. I took a vacation day for the procedure and also had my wife take a vacation day to get me there and back. Months later, my appointment was cancelled by my provider. Fine. Things happen. I made a new appointment, went through the hassle of switching my vacation, and had my son take vacation so he could help me. Well, I got a call telling me ANOTHER appointment was canceled. I don’t know what world these people live in, but the customer service is garbage. I guess I’m not getting a colonoscopy. It’s not worth the trouble."

"They must think you have all day to be on hold. Not once but usually 3 times then after about 15 to 20 minutes you may get to talk to someone who will ask doctors office to call you. What a joke."