First Impressions Pediatric Dentistry and Orthodontics-Howard/Suamico 2304 Lineville Road, Green Bay, WI 54313

"We had a unique situation and the staff went above and beyond! They made my son feel comfortable and communicated with BOTH of us through the whole process."

"Everyone at First Impressions is spectacular! Both my kids love going there, and they go above and beyond to make them feel comfortable! They make it a fun experience, and are very considerate when it comes to helping out my sensory needs child! Hands down our favorite pediatric dentist!"

"Go anywhere else if you want proper and professional care for your children. My daughter had tried gas to get cavities filled 4 times and when I switched to this dentist I told them she would need to be put under as we have tried many times. They agreed and her dad took her in and afterwards I was told they tried gas again and it didnt work. They then said her tooth would probably get worse and have to be pulled because they wouldn't be able to get her in again for a couple months. Unacceptable. I told them so and also that they could not charge for that appointment as we did not ask for the services they chose to proceed with against our wishes. We weren't even allowed to go back to the room so we had no idea they were doing gas again until they said it didn't work. After waiting a month for them to get insurance approvals for putting her under completely instead of gas, they say they can't get her in until next year. I expressed that this was just crazy how they handled the entire situation and that I would sue if they charged for that appointment. Fast forward to a week later after that conversation and my son has a separate appointment with them and his dad arrives and they tell him they canceled it because they don't like that we are upset about how they handled our daughter's case. They didn't call to cancel his appointment and in fact sent the text appointment reminder. Completely wasting our time and my son and daughter now have to wait to see a dentist somewhere else. They couldn't hold themselves accountable for their mistakes. Zero integrity or professionalism. Update: Dental Associates was able to get my daughter in and complete the dental work from start to finish in 3 weeks. We started with First Impressions in July and they said they could do the work needed in January after taking a month to even call us back to schedule...almost 6 months in total compared to 3 weeks."

"We switched to First Impressions from another pediatric dental clinic a few months back due to a major lack of patience on their part with my son. I am so glad we made the switch, what a night and day difference. My son is nine and needed to have three crowns done, everyone at First Impressions was so good with him and made him feel completely comfortable. Their staff is very friendly and welcoming from the moment you walk through the door, top notch!"

"Stress free experience. Highly recommend the practice! The entire atmosphere put my daughter at ease. Amanda reassured us before the visit started while explaining the cleaning process. Amanda was professional, caring and so helpful throughout! There is a clear treatment plan and pricing transparency. Willow is looking forward to a healthier smile soon and excited to tell everyone about her extra tooth!"