The UPS Store 12405 Venice Boulevard, Los Angeles, CA 90066

"I have used this location a bunch of times over the last year. I have had great experiences every time."

"I used to come here quiet often for return , print and copy however it won’t be happening soon again. I came at the beginning of the week and the employee name Eric was so rude and unprofessional. I was waiting my turn and he asked me a question to dismiss me before I could answer. He then proceed to clown me front of other customers and have the worst attitude. I mentioned that I wanna running out of battery because again HE ASKED and he shakes his hands in the air, rolling his eyes :”well it is what it is” I told him that I could have done without the rudeness and attitude and he made me feel so bad about even being there. I also want to give credit to the young girl with the bright colored hair and the gentleman with the long beard. They have always been professional and helpful. Maybe one of the two could train Eric on how to act professionally and in a courteous manner."

"So sad to give a bad review. I've been coming to this UPS because it is near my new home. All the employees here are very nice- except one (Eric) is not so nice- He gives me attitude and is rude every time. It's been many times already receiving his attitude. If you run a business the employee working should greet the customer when they see them - especially after the customer have to greet that employee first? I walk in I say "Hi, how are you?" Yet Eric completely ignored my greetings and doesn't say a world just rudely nodes and even rolls his eyes. - does not say "you are welcome" when I say "thank you" - if you are doing something - you see a customer walk in (and the only customer in store at the time)- you say "Hi, please wait I'll be right with you" No-Eric doesn't say any word but express frustration. However, a male customer behind me got greeted nicely by Eric like normal. He loudly and intentionally greeted the customer behind me on purpose to try to make some kind of a point? Female Friends and neighbor has said the same about this person. Not sure what his problem is but the rest of the employees there are all pleasant human beings. Perhaps the manager should talk to Eric about manners and customer service. Never had an experience like this with any employees from anywhere like this ever..don't know what I did to deserve this kind of treatment."

"This store received some lower ratings and it does not reflect the service that the new owner provides. These ratings are based on the previous owner. So, please don't let the old rating influence your decision on whether you should use this store or not. They are more than pleasant. The staff always greet you with a smile. Today, I walked in with my small Chihuahua and they greeted him with a dog treat. How sweet."

"They don’t know anything customer service. That guy over there pushed me when I was dropping off some packages and I just got over it, but he did that again today with my friend and we have no idea why this attitude for, if you are doing business never go there because this attitude is just to get you away so he don’t have to work hard."