The UPS Store 13428 Maxella Avenue, Marina del Rey, CA 90292

"I never thought I'd actually enjoy going to a UPS location repeatedly, but the team here is awesome! Joseph is so warm and friendly to every customer, I legit feel like I'm back at my local coffee shop. Plus he went out of his way to help me when I goofed and didn't realize my Amazon returns were supposed to be customer-packed. Every other person who has assisted me has been friendly—even when one associate was treated quite poorly by the prior customer, she still greeted me kindly when she could've easily passed on the wrath!"

"Associates always super friendly, courteous, and quick to help. Never have to wait too long. Even though this location is a bit further from another (Lincoln), I will always prefer/opt for this one because the staff here offers best customer service"

"Thanks Anthony R. for always taking care of me and being so patient with my many Amazon returns! It’s so nice after a long day to come to return items and see your smiling face! You’re knowledge and expertise are much appreciated! You should train other folks on customer service - and manage this place - you’re that exceptional! Keep rocking it! Look forward to seeing your positive energy next time I come in! ☺️ Great to see Jocelyn with her happy aura and fantastic skills as well. These are the kind of vibes that keep customers loyal to this location!"

"I went to this store in Marina Del Rey to return a huge package due to the damage it had. It was the end of the day. The box of my item was broken. “Natalie” went above and beyond to help me bring the heavy box from the car to the store. She repaired the box and taped it skilfully, printed my return label and made it ready for shipping. She was very nice, very patient and super helpful. I couldn’t be happier with Natalie’s services at this UPS location and more appreciative with her kindness!"

"This UPS store has been an absolute nightmare to deal with. A few months ago, my Rent the Runway delivery mysteriously vanished without any explanation. Recently, my husband had to overnight my passport on a Saturday, and we were assured it would be delivered on Sunday, which turned out to be incorrect information. The tracking status initially indicated a Monday delivery by 12 pm. Concerned about the delay, my husband went to the store to confirm, only to be given false reassurances that it would arrive that same night. Frustrated, I called on Tuesday, and to my dismay, I learned that my package hadn't even left Marina del Rey. I promptly updated the address, and the representative assured me it would be forwarded to the new address in Bermuda. However, to my astonishment, the package was delivered to New York on Wednesday, completely disregarding the updated information. The level of incompetence displayed by this UPS location is simply unacceptable. Countless points of failure have occurred, resulting in wasted hours spent on the phone. In the end, I had no choice but to pay an exorbitant $130 to FedEx the package instead. If you value prompt and reliable package delivery, I strongly advise you to steer clear of this UPS location. Save yourself the frustration and headache. Look for an alternative service or facility that can actually deliver on time."