National Gym Supply

"Ok when parts arrive or can be ordered. Absolutely ZERO customer service or support. Emails get ignored or only replied to after a week etc. If there's an issue and you need help...forget it. I'd advised use somewhere else if you are a large gym etc."

"Not the best customer service. They are not helpful at all on the support line and don't care. I was disconnected on the phone after receiving their warranty work and needed help. No call back from them. Every time I call the person who answers acts like they are being bothered and are very little help. There are better options out there to purchase parts and get help from companies that care to help and appreciate your business."

"Purchased a few parts from here which showed up with no issue. But the support line they have is clueless. The guy sounded like he was high and wasn’t able to speak full sentences. Ended up buying parts that I didn’t need from listening to him. He also told me that the deck I purchased from them was already lubed up and didn’t need any additional lube. Which was obviously incorrect."

"I would recommend if you have to replace a part on your machine...just buy a new machine. Make sure your equipment model # matches products in their inventory system. If not, just buy brand new equipment. i ordered a part for my machine, they sent something else and I had to pay the shipping cost for the return despite it not being my fault. In the long run I paid more for returning the part. Fortunately, they are available for calls and emails but just make sure they have the parts for YOUR equipment."

"I was referred to National Gym Supply by Powertec for a new cable for a lat machine. Thankfully I have tools and can fight my way out of a wet paper bag because this is a 100% do-it-yourself job. I set up an account and followed the prompts for creating a cable. The process is seamless and easy. I used a caliper to measure the things I needed specific small measurements for but you can wing it if you want. I added a couple extra inches to my cable because I felt the old one was a little short for my height when I wanted to do specific motions with the bottom part of the machine. Ok. ...so the only thing preventing me from saying this is a five star company was the shipping. It is a bit high for just a cable but the packaging was top notch. I believe the standard was 1-3 days to ship then 1-5 days for delivery. So, minimum 2 and max 8. Take away that I ordered late on a Friday, so call it Monday. I ordered on the 8th (11th) and received it on the 19th. It was every bit of the 8 days and I paid for quicker shipping. Regardless, the cable was perfect and I am really happy that this part of it was easy. Putting the machine back together and using it again (with the extra couple inches) is fantastic. I will definitely use them again if I need a cable."