NP Bike Shop

"Something is seriously wrong with the employees at this bike shop. I’ve been getting a weird vibe from the employees every time I walk in the door. My latest visit I walked in to Newberry Park bike shop on Labor Day Intending to buy a CO2 insulator for my dad for his birthday. The gentleman at the counter referred me to an inflator, and I asked him which CO2 cartridge would be appropriate. He referred me to the cartridge, and when I looked at some other cartridges he started to scoff. I asked him if the smaller cartridge really wouldn’t inflate my dad’s 26 inch mountain bike tires as I had some experience with them in the past. At that point he started acting all weird and said very rudely that I didn’t know what I was talking about and that maybe he was wrong but that he didn’t think so and he had way more experience than me. This is my third time encountering such a rude behavior at this location and so I just walked out. I don’t think I’m ever coming here again despite buying a couple bikes here in the past. Will be going to Michaels bicycles in the future where I always feel welcome and they have patience for folks like me that have questions."

"Thank you so much Warren for taking the time to get the girls and I into our new bikes! You went above and beyond and we love them so much! You were right they are perfect for us! We couldn’t find the right bikes I looked all over town. It’s hard when you see something online and not in person, but your recommendation was spot on! You are a perfect example of what great customer service should be! We will tell others about you and come back in the future! Thanks again so excited for our summer adventures!"

"Staff is very helpful and knowledgeable with the products. They were able to take care of exactly what I needed for my daughter. They even allowed her to test drive the bicycle before we purchased it. Made sure all our needs were met and that we left the store satisfied with our purchase. They even gave us a free maintenance with the bicycle. Thanks again to the staff for everything."

"I love NP Bike shop. I've purchased my last two bikes from here and just upgraded to a new road bike yesterday! They still have a good selection of bikes in stock despite other places being low on inventory or out completely. The purchasing experience was excellent: they helped me pick a size, test it out on the road (I looped around Ventu, to Lynn, and down E Kelly so I got a good feel for climbing and downhill) and they even threw in some pedals for my old bike that I'm giving away to a friend. I live in Simi but grew up in NP and I'll always make the drive/ride back for my cycling needs! Edit: I do want to point out to reviewers who are upset with pricing: they sell the bikes at the MSRP but due to Covid-19 many entry level or sub $1,000 bikes are on backorder. You'll see that at most bike shops and online right now. Give them a chance, keep calling, and when they get more stock I'm sure you'll get what you need."

"I was ready to say goodbye to my 20-year-old high-end mountain bike for a new comfort urban cruiser to ride with our family. Luckily, I was referred to Newbury Park Bicycles and was fortunate to be greeted by Warren, a wonderful and extremely knowledgeable salesperson. I brought my daughter with me since I had a feeling she would be getting a new bike too. We both got Giant brand bikes and very excited to ride them. After seeing how great my daughter's bike was and how reasonable the price was, I urged my wife to get the same bike 2 days later...and she did. There are 4 other bike shops closer to my home but none of them are competitive with selection, staff and customer service. I can’t imagine anyone not wanting to travel an extra 15 min to get to your location from the valley. A big shout out to the three individuals that helped us out over the three times we came by for bikes and a bike rack...Warren, Goldy and Shane. We have already referred some friends and they are excited about their bikes too. THANK YOU!!"