Wells Fargo Bank 1302 Garnet Avenue, San Diego, CA 92109

"Wells Fargo is terrible in general, but this office is particularly awful. My mom and her husband has been banking at this office for years, carries a large balance. Both of them had a health issue and are unable to manage financial affairs. WELLS FARGO will NOT honor the POA documentation that was done by a professional attorney (note, their other banks DID). I've been trying to pay bills and taxes and keep things afloat. But I cannot see balances because they won't disclose any information to me. Checks bounced NSF because the checking account ran out of money and WELLS FARGO RETURNED several important checks including property taxes. There was NO attempt to call or email or text so that we could transfer between accounts. I'm probably going to close my mom's accounts."

"Staff here are horribly unprofessional. Melissa Babbage was very rude and condescending and appeared to make up her own “policies” on the spot about certain things the bank “could” or “could not” do. When pressed to provide an official bank policy on the issue she began to berate and argue and raise her voice in anger. Very unprofessional staff. Been banking here for my large business and personal for many years and this branch has got to be the worst in San Diego. Horrible."

"My family had a great experience at the Wells Fargo Bank on Garnet Avenue when we visited in April 2023! Jason DeVries worked with us for two and a half hours to resolve a complex account management situation involving three customers and a trust. Jason patiently completed around a dozen account updates and overcame several logistical hurdles. When it became clear that our situation was challenging, he gave us way more attention that I expected and kindly reorganized other client meetings to make time. Throughout the process, Jason was exceptionally thorough, making sure that he understood our needs and we understood the actions he was taking. Thank you Jason for all your help, we really appreciate it!"

"I've never been to such an incompetent bunch of tellers and managers. I had 2 accounts there, but after waiting for 10 minutes and being told they couldn't find either account, I left in frustration and without my money. I am now in the process of closing out both accounts. I will find a bank that actually serves its customers."

"I like this office. Workers professionals and friendly. Nice customer service. I was very surprised what they have person why speak Ukrainian and Russian languages her name's Lana. Because my English not very good, Lana a lot of times helped me very professional friendly and fast provide bank service. So I recommend this WellsFargo for my friends and exactly for guys why speaking russian or ukrainian languages. WellsFargo thank you so much for Lana!"