Self-Help Federal Credit Union

"I am writing this review for the purpose of praising the customer service skills of Self-Help employee Melissa Nunez, Credit Union Supervisor at the San Diego branch. Melissa was most forthright and expeditious in helping me resolve a recent banking mishap. Because my Self-Help FCU checkbook and checks mysteriously disappeared after I had written a check at another banking institution, I called upon Melissa to help me with fraud prevention and to accelerate the creation of two new Self-Help FCU accounts, as well as the ordering of a new debit card, for security purposes. Melissa took numerous phone calls from me about my situation and then spent time with me in the branch facilitating all tasks. She focused earnestly on my many questions and provided immediate answers, making me feel like a valued credit union client. Her professionalism and urgency in expediting the resolution of my account issues increased my admiration for the Self-Help FCU enterprise. As the now-retired CEO of a charter school system of hundreds of employees here in San Diego, I can assert to you that Melissa is a high-quality individual who is outstanding at meeting critical standards of accuracy as well as precision in multi-tasking. Her superior skills in customer relations and the patience she offers her clients are only two of her stellar qualities as a credit union representative C. D. Rocha, Ph.D. San Diego, California"

"Went to open an account today also applied for a personal loan never been denied any type of loans in the past all passed loans paid off in full and before the maturity date Mortgage paid Auto loans paid Credit cards paid on time, never over the limit Nowhere near my debt ratio The branch manager is very unprofessional when I try to talk her she talked over me. But the gentleman. That helped me open my account was awesome"

"Self Help SD is a fantastic institution. They cater to all my financial needs while also assisting with me practicing my Spanish. When I moved from Durham, NC to California they made me feel right at home by embracing my traditional habits of in-person teller visits but also introduced me to the plethora of online tools and the app which makes my life easier! Yolanda is the best!!!"

"The beginning of the loan process was easy. However, the last three months I paid above and beyond in order to pay off the loan. Paid off the loan in March 2021. I’ve been waiting for months for the title every time I call I get different misleading information. I do not recommend South helpFederal credit Union. I have been weekly calling to try to get more information. Every time I called the DMV the DMV has no record of my title being released. Waiting, waiting, waiting, waiting… Please release my title"