Estes Express Lines

"Probably worse than Roadrunner freight. Be advised if you pay for 3-day select, that means 2 weeks. And they pawn an extra palet under yours, for you to get rid of. These bad practices will dissolve any of their efforts over the long run!"

"Their driver physically threatened me in front of witnesses. And he was driving an enterprise rent a truck with a different company’s name on his shirt so this company is totally shady. If that wasn’t bad enough, when he told me he was drag and drop, I got a dolly. When he said the item was too heavy and I said that’s all I have he said (all witnessed) “that’s not my problem,” and started to t leave with my item. Someone from my building came to help and the driver locked up his truck stating “I don’t need this” and wouldn’t tell me his name. The building guy had me sign for the item (I guess he got the maniac driver to to give him $100 to help me beforirt he to physically advance on me (witnessed). “SAY IT AGAIN!” A building guy had to hold him back. I use a cane and I was seated and sobbing —a real threat. He kept physically advancing on me yelling “SAY IT AGAIN!” When I said don’t come closer or I’ll call the police, he yelled “REFUSED!” Drew an angry line on the paperwork and stalked away. Terrifying. Not even sure this is a legitimate company is the driver wears a different company’s shirt and drives a rented truck. Scary. Am contacting the BBB"

"I ordered multiple large products (bathtub, vanity, countertop, etc.) through home depot which uses estes delivery as their shipper. Each product came broken and smashed... even 2 solid quartz countertops. I had to return it and re-order from companies that use a different shipper. Also, twice they tried to deliver products that required signatures a day earlier than what they stated on the tracking, so no one was home to accept the delivery which even prolonged the time I had to wait to receive the items ... which were eventually delivered BROKEN. Estes delivery is probably the worst shipping company i've ever dealt with. Sorry, home depot is losing probably thousands or even millions a year using this company for their products."

"We ordered 5 spools of green coppers #4 and it took 14 days to reach to Mecca Ca which is only a few hours drive . Their tracking website kept saying it is in transition even after receiving it!"

"Ordered 26 boxes of hardwood flooring from Home Depot. When I contacted Home Depot to check on the delivery status, it was still en route to Estes from the initial carrier. They told me to expect a call from Estes to schedule a delivery. I never received that call to schedule. The driver showed up today without notice. I happened to be home, so I asked him if he could deliver the flooring to the back of my house (where it would be covered) because of the rain. He stated that he wasn't allowed to. Strange policy since every large item I’ve ever ordered from Home Depot or Lowe’s has been delivered to the back without hesitation. Then he couldn't get the pallet off the truck, so he removed the shrink wrap and moved half the boxes one by one. Now I have 26 boxes of wood flooring sitting on my driveway in the rain without at least shrink wrap to protect it. I'm home alone with my 1 year old, so my husband has to leave work early to get it out of the rain. Home Depot, if you’re reading this, shift your business dollars to another carrier."