Wells Fargo Bank

"The worst branch ever I have ever been to. I waits 1 hour for banker and no one helped me"

"Eesh, today's visit was by far the worst! It's Friday at 4:40pm, I'm in a big line at Wells because I've got change I need to deposit! Off the bat, we are told the systems are having difficulties but to feel free to use the ATM or continue waiting in line. Low key felt like a lie but I aint gonna die over it. I decided to continue waiting in line, wrote a whole email to nunyabiz and got up to a teller about 4:51. Teller tells me I gotta have my change in rolls. I tell her, 'whelp gimme some sleeves n I'll get back in line while I roll em up." Teller turns to a woman in the back to ask for the quarter sleeves n this woman says 'for what?' This woman proceeds to approach me to tell me that I gotta leave bc I won't be able to sleeve my change before 5. It's like 4:53 at this point and I told her, 'nah. Im gonna go ahead n get back in line n roll up my change while you help the next folks.' Turns out that woman was branch manager, Lucerio Garcia. So ngl, my anxiety was thru the roof after that and I was droppin coins all over the floor while tryin to sleeve this change bc again i need to deposit this change. Usually the tellers will help me sleeve coins but I guess bc it was near closing time on a Friday, Lucerio didn't think I should get the help today. Outta all my change, i only got to deposit $7. I feel bad for the customers that were denied entry at 4:50 bc of the 'system issues.' And I wanna thank the bank worker that helped me pick up the change i was droppin. You even went the extra mile to get me a change tray to count. Hope you see this. Screw you Lucerio Garcia"

"3 consecutive appointments I have made with this branch were cancelled or changed withing just a few hours of my scheduled appointment. I've been an account holder with Wells Fargo for over 22 years, with 4 business accounts, 2 personal, and credit cards. The most recent was today with Jose. His only time was 3 pm which wasn't a good fit. I scheduled the appointment and then rearranged my schedule to make it work. At 12:15 I received a call from the branch that Jose was too busy for me. Customer service, loyalty, and their customers time is of no importance to thos branch. Absolutely terrible."

"This branch has the friendliest staff out of any WellsFargo ever in the world. Not only are they incredibly fast, but they are incredibly nice to me every time I come in. They always do my transactions right and are also really cool! I'm definitely going to keep all my money here forever :)"

"Normally a great bank, but recently, it’s become impossible to work with a teller, as they unfortunately they need an appointment now. Funny thing is, nobody will answer the phone, ever, so I can’t contact anybody to make an appointment, nor leave a voicemail to have them contact me. The hours are different from what they were pre-COVID as well, and they only have a sign on the front stating the change, but haven’t updated them online."