The UPS Store

"Waited for a package to be delivered from Santa Inez winery. It was received at this location but I was never contacted and when I went to location to inquire they had no record. Upon supplying them with delivery date and name of person who signed for it, they located it. BUT now they want to charge me $10 to pick it up. They claim it was not UPS delivery, just a drop off location. Sender has verified it was a UPS delivery. Staff was rude, not aware of what was protocol , and one employee hung up on me! Do better, UPS!!!"

"Joseph and all the managers and team here are the best. Thank you guys for being the example of how quality efficient service should be. I appreciate all your help that’s always provided with laughs and a smile. You guys deserve all the recognition, awards, and accolades! I hope you all get a raise and know how appreciated you all are! 10/10 the best store. Thanks again everyone!"

"Joseph was working when I went in right now and he helped the costumer in front of me with a really complicated request and she walked out raving about how amazing he was. When it was my time he went above and beyond to make my return easy and provided useful information about the USPS drop off services. This is my new go-to UPS store because of him. Someone give this man a raise asap!"

"The staff is fine and the location is convenient, but parking can be a hassle. I try to not park in the row of spots directly in front of the storefront because you can get trapped by cars leaving the parking lot, and people don't let you out. Beyond that, it's a fine store in a useful location. It's just a pain to park."

"Really happy with this location. Staff is incredible. Very friendly and helpful. Theres low turnover, so you get a chance to know them and they will recognize you as a regular and (when possible) have your packages ready when they see you coming in. I've seen them handle the stress of long holiday lines while staying professional. There are multiple notaries on staff. Parking is tough around 5 when the bank next door is busy, but most of the time you can get spot out front. They offer a hand truck if you get large packages and have offered to help me to the car from time to time when I've had a lot of packages. We have used them for over 3 years as our businesses shipping and receiving location. Never had anything lost, and they are ok with us sometimes having large volume of packages coming in. Lots of other services to get, scanning, keys, passport photos, copies and so much more."