The UPS Store 907 Westwood Boulevard, Los Angeles, CA 90024

"I just had the worst experience in a postal service store at this location of UPS for my lifetime. I talked to a guy in the office that I need to send a letter (with the written/filled envelope in my hand) and also another prepaid envelope with tracking info so they can send back to me and I can track it. Then this guy's seems totally lost and didn't know what to do. So I gave him the written addresses but he still typed in the addresses with many mistakes. Then what's interesting but annoying is that he remembered to charge me a new envelope but didn't want to give me anything, leaving me there waiting until I ask him where it is. Also, despite how many times I said that I would like to send the letter, he just ignored and left my letter in the scale. Only upon my return in confusion, he said "I didn't know you need to send this out and I forgot to charge you.". Follow-up (2 months): I contacted the email in the reponse but haven't received any reply yet. My guess is that they simply put up a response to show that they do care about customer's experience but actually not at all."

"Dealing with a time sensitive package and not familiar with UPS protocol, I had two calls on different days with the same representative named Abisai Diego who gave me the most excellent customer service I have experienced in America in my life!!! He is knowledgeable, competent, respectful, quick, precise with the details, and absolutely should be teaching classes on excellent customer service!!! I hope his upper management is reading this review to give him a raise and promotion, because this quality of employee is such a rare find. I may be roaming your store soon to poach him for my own business!"

"I made a notary appointment at 10:30a, and when I got there "the notary went home for the day and the next one won't be in until 11a". I went back at 11a and the notary was still not there and the employee said I had to wait because there were 2 groups of people ahead of me. What is the point of making an appointment if they are not honored?"

"Horrible customer service. I needed to ship my Apple product and the team members didn't even attempt to try and help me ship the product. They just kept saying "They need a QR code" and even after I showed them emails from Apple with specific instructions on how to ship my product they continued to tell me that they couldn't ship it. I called another UPS Store close by and they said that they are easily able to ship it for me without me having to give them any QR code. I'd recommend taking your business to another UPS Store that actually knows what they are doing."

"Terrible customer service Charged me $10 to pick up a package without being told ahead of time this would be charged. I had called and asked if I could send a package and was told that was fine and no one mentioned a fee. Tried talking to the manager and he said all his employees are trained to tell people so I was SOL basically. Well I was not told and if I was told it would have been $10 to pick up then I wouldn’t have used the store. He said it was my fault for not asking! The onus is on the store to warn people that there’s a fee for pickup. Had I known I would have asked a friend instead. Parking is also horrendous. Don’t go here."