Wells Fargo Bank

"Called multiple times on different days and no one picked up and the banker I had an appointment with is really disorganized, I updated my home address while I had an appointment with him been waiting a month for my new card to get mailed just to call them and he says that he never updated my home addresses and it sounds like he doesn’t even care."

"I have been with Wells Fargo for 33 years and never had an experience like this today. Wow. I had an insurance claim on my rental property where they send checks to me for reimbursement. So far I have had to deposit three checks into my WF account. Every time I try to deposit these checks that have my name on it, I have to deposit it in person with photo ID. The tellers at this branch are ignorant about how to deposit this type of check. I have had to explain to them each time, how to do it. Today the teller wouldn't let me explain. She just shoved the check back in my face claiming she couldn't deposit it. Instead of asking a manager who does have the knowledge, she just stated her reasons for not being able to deposit my check into my account. Another teller got involved and told me to drop my "attitude". I then asked for his card and he refused to give it to me. I asked for his name and he turned his back on me so I couldn't read his name tag. I followed him because he then walked to the break room while muttering negative words about me. A customer in the bank looked at me and shook her said and couldn't believe how I was being treated. I demanded to speak to a manager at that point and the manager, Sandy, refused to give me the male teller's card or his name. She then apologized on my behalf for MY behavior to my mother who was with me at the time. I then asked to speak with HER MOTHER so I could reciprocate by complaining to her about her daughter's behavior! She then threatened to close my account at that moment. I will not be returning to this branch. As I was leaving she called my mother by the wrong name and told me "this happens every day here". I think if this happens every day here you have bigger problems with your branch than I realized."

"Huge lines. They closed other branches. They can't staff this one and was just informed they don't have the staff to stay open for lunch. A national bank that hates their customers this much shouldn't be in business. Real close to closing my accounts that I have had for 16 years. Edit to add: Every time I drive by this location it has a line out down the street. While they do limit the amount of people in line in doors they also typically only have two tillers. The most I have ever seen is 3. They have plenty of windows to allow for more with social distancing of closing every other window. The failure of the Goleta/Santa Barbara Wells Fargo branches clearly leads back to poor management."

"Wonderful staff, except for one rep: I didnt get her name I was at the door at 5:58 pm when they close at 6pm and she was extremely rude and did not let me in. I understand your closing but there is no need to be rude. Even when closing is a courtesy they could have allowed me to make a simple deposit.....every other bank has allowed me to do so in similar situations. Also, this bank has to be the slowest bank I've ever been to. There are 2 to 4 tellers but they drag on a conversation with a client when there is a rush of people trying to get in and out. Most people are making a simple deposit. Great customer service but I literally waited in line for 35 minutes, and there were only 7 people in front of me. This is my experience almost every single time. Chat when it slow and move people along when there is a rush! Management needs to step it up!! I rated one star because they at least earned one....please work on earning more."

"I've always been impressed with this Wells Fargo branch. The service great and the staff are friendly and helpful."