Better Business Bureau of the Tri-Counties

"Before my taxes were filed I went through TURBO tax. Turbo tax took out tax and prep fees along withprocess fee. Then the remainder went to Santa Barbara Bank THEY ALSO TOOK TAX AND PREP FEES. Impossible to talk to someone.. get the turnaround. STAY AWAY THEY ARE CROOKS"

"I have been going through issues with Uber as I have been driving with them for the past year. As of the annual background check, 2 issues were found, one over 20 years and the other 30 years ago. These issues have prevented me from driving with uber and applying to Lyft. On July the 6th, I went to 2 different courts to get the clearance documents. I then uploaded these cleared documents to Checkr and to Uber, which now puts me in another waiting period. I called Janet M of the BBB of the Tri-Counties who assisted me before with a different issue. She was gracious enough to give me this insight on the best way to approach this stressful situation and I thank her for it. She made my experience with this A LOT easier. Janet has helped me again to write a COMPLAINT against Uber so they can change their PROCESS to be more helpful. I highly recommend ANYONE who has ANY issue with ANY company to reach out to the BBB of the Tri-Counties."

"This chapter of all the chapters i have worked with was really welcoming. I found them to be fair, open minded, but also rigid on their rules. They understand both sides of the coin, the business owner's and the customers/clients. I'm glad to be associated with this chapter, and look forward to continued hard work in taking care of issues on my business with their trusted third party input."

"I had an issue with a local Dermatology office here in town. I was at my wit's end. Not only did the BBB (Brent, Carol and Rick), help me to remedy the problem in a professional manner, they did it so efficiently and swiftly. Customer service was TOP NOTCH!. They all made me feel at ease, and couldn't have been more supportive. Santa Barbara is truly fortunate to have such an awesome group of people watching our backs. Thanks guys!!!"

"I am very happy with this branch of BBB. Brent listened to what I had to say regarding an issue, and even went above and beyond by listening to me on a completely different issue. Not only that, he gave me a valuable suggestion. He didn't have to, but he did. He was patient, friendly, yet professional the whole time, 22 minutes at that. It was a breath of fresh air to deal with someone like him. I hang up the phone happy and hopeful."