UPS Customer Center

"UPS is horrible! I never ship with them. I hate it when I buy items online, and they are the ones shipping. They are so inconsistent and lack any care. There customer service number is the worst. I can never speak to a representative. UPS were supposed to pick up a damaged return, but they did not. The driver who came and knocked on the door, gave an employee a package that was scheduled to arrive today, but did not take the damaged item that was supposed to be picked up today. He just left the employee a slip/label to drop off the package at a UPS location—which was not requested—and he rapidly just left. He did not ask about the pick up, or where the item was at as he was supposed to. By the time my partner went back outside to get a hold of him, it’s like he had fled to avoid taking the pick up item—as it was large and heavy. UPS, you and your team needs to do better. Especially, if your driver knew he had to pick up something. The driver was never told that we wanted the label, or that we would be the ones taking the item back. It was, like I said, just a quick drop off and a drive off."

"This is a UPS trucking hub/ location, not a UPS store, but you can drop off your packages here. At first you may not see the door to the office You have to drive back a little ways and you'll see it. This location does not accept unboxed/unlabeled Amazon returns... In fact, as I understand it, there is technically nowhere in Ukiah that does... The two guys working the day I went in were very helpful, and knowledgeable regarding this issue. They had a good sense of humor (even though I was confused, because I was expecting a UPS store)."

"Heather is an amazing human. She went above and beyond! Best customer service, like ever."

"I just wanted to mention that when I arrived at just past 5:00 pm on a Friday an employee by the name of Heather Bell did such a great job helping me ship out my item I was completely amazed at all the effort she gave me so I just had to take the time and give UPS a heads up to the awesome employee they have at the Cherry Street location. Heather thank you so much and hope they treat you accordingly. Stay safe, Grant"

"Had some stuff to return, still do so I've been there a couple times & the service is great. The employees are very friendly & do their job effectively."