Wells Fargo Bank 665 Marsh Street, San Luis Obispo, CA 93401

"I am a patron of this bank but I will never be coming here physically again. The parking officer literally followed me around even though I bank here all the time like some police academy reject. My car was there for less than five minutes for us to have this issue. There's plenty of retail banks to go to without some brazen mall cop to deal with."

"Our of all the banks in SLO, this one is definitely the best. The employees - specifically the tellers - are all so lovely and kind. You will always be addressed and acknowledged. The tellers always treat me with kindness and respect, and ask me about my day and joke with me which I really appreciate. Sometimes the lines can get long, but they do their hardest to help people and make sure their transactions are being treated with special care. I don’t think things of that sensitivity should be rushed anyway! They also have a super great ATM inside that lets you make larger deposits and withdrawals than you could at a normal ATM, which is so great for when I need to quickly grab my rent. I have never had an issue here, and they are a huge part of the reason I don’t see myself switching from Wells Fargo anytime soon."

"I have been a customer of Wells Fargo since 2006 and love it! The customer service is amazing! It far outweighs other banks and I know this, because as a CPA, I work with a lot of clients at different banks. They struggle to get help with issues over the phone, have to pay for check images, and have to wait even with scheduled appointments. I have both my personal and business accounts with Wells Fargo and recommend them to my clients, because of my great experience with them. I don’t receive any benefits for recommending Wells Fargo, other than that my clients are happier. Every branch I have been in offers prompt and depightful service."

"While I am not a Wells Fargo member, I did go in as a customer to exchange foreign currency last week. My take away from the experience was not my best banking experience. It started with the realization that I would be paying an additional fee - on top of the exchange charge - just to do the transaction - I was told that with a saccharine smile and air of superiority from the teller. They are the only game in town and take advantage of that position. Obviously it is a cash transaction, but once the sums were sorted I needed to leave the counter, go to an ATM (within the building) go back to the counter... plus they required my SSN, and more information than I gave when making a new car purchase which cost 200X the sum I was trying to get in pounds sterling. At the end of the day, I left with what I had gone in to get, but the entire experience felt hollow."

"Not prepared, and Angelica just seems incapable of apologizing in any way. I was there Friday to set up a new account and I had a slightly unusual need for a notary. Manager Chris and notary Angelica said they would be ready for me Tuesday. When I arrived Tuesday, Angelica had not prepared, wouldn't even begin to apologize, said she couldn't fill out a form she had looked at the previous Friday and said was OK then. She really made my experience stressful as it was related to a court appearance by phone. She had to call notary tech support and kept telling them that what I was asking for was so out of the ordinary. I had given her my phone number back on Friday and said to call if there were any problems, but she dropped the card and I watched Raj throw it away. Also when Raj opened my account she setups a ATM card and then spent a long time trying to give me a temporary card. She was supposed to set up a debit card, as I repeatedly asked about their policy of waiving the fee if I make ten debit purchases per month. Sounds like WF is up to their old fee generating tricks. Avoid Angelica and Raj at this branch."