Trek Bicycle Folsom

"Met these guys at the Cycle rodeo in Folsom last week so we decided to check out their store. Their employees are very friendly and easy to talk to. Ryan chatted with our young son about bikes and was very patient with his questions and ideas about riding. Defiantly going back when it's time to buy a bike."

"Ryan was amazing and was patient and took the time to answer my questions. I purchased the bike bit it was not built. They said they will call me in a few days when it was built so I can pick it up. a couple hours later I received a call, the same day, that my bike was built and ready! I was so excited and grateful. Thanks Mike for building the bike the same day and thanks Ryan for your help."

"Brought my bike in for a service had a couple other issues with it. Braden help me out in the service department. He was extremely knowledgeable and very helpful. Got my bike back to me within just a few days all at a really good value. If the owner looks at these reviews, Braden in your service department is kind of person I would want working for me."

"Great sales team experience can be had here but service dept is a challenge. I had my Trek mt bike in for a full service makeover a few months ago [ $780.00 ]. After picking it up it felt nice. Now riding it for a few excursions the crank fell off, seat post will not extend, pivot points are creaking = All these were on the workorder to be replaced and re-built among other items including suspension rebuild. Now I wonder if the work was performed or the bike was just adjusted to feel better. I wish I asked for the old parts to have some confidence the work was performed. Now I go out to ride feeling my bike is still in need of a full tune-up. UPDATE 8-2023 Dan , the Folsom store manager, promptly reached out the next day of the posting. Our conversation was quite promising. He arranged a time for my bike to be evaluated by the service manager and repaired. This took place in a timely fashion. Upon picking up my bike I rode the next morning. Dan texted me on how my bike was doing, while actually on a ride. I was able to text a live shot of doing what I enjoy. My bike was performing much better. Thank you Dan for following up on the performance of my bike. I appreciate your customer service follow-through."